Remote Technical Consultant for CIS & Client Training

Canadian Inclusion; Canada; Hybrid; CAD 106,000 - 129,000; Full time

Benefits offered by this job

3 weeks vacation and 5 personal days

Medical, Dental, Vision benefits

Employee stock ownership and RRSP/401k

Job summary

Harris, a leading provider of mission-critical software, seeks a Remote Technical Consultant for Advanced Utility Systems' Client Services. You will train clients, troubleshoot issues, and drive CIS Infinity integrations while handling multiple projects with a collaborative team.

Ideal candidates have 2–5+ years in customer support or business analysis, proficiency in VFP, C#, ASP.NET, and PowerShell, and strong SQL skills. Travel up to 25% in North America is required.

Qualifications

• 2-5+ years of experience in customer support/business analysis.
• Ability to review and analyze programming languages: VFP, C#, ASP.NET, and PowerShell.
• Ability to create and modify complex SQL scripts.
• Ability to interpret requirements and recommend client-focused solutions.
• Willingness to travel up to 25% in North America.

Responsibilities

• Translate client requests into actionable requirements.
• Develop and implement creative, optimal solutions within applications.
• Analyze and troubleshoot product issues via phone or ticketing system.
• Liaise with 3rd party vendors, end-users, and client IT teams.
• Document configuration, enhancements, and testing notes in the ticketing system.
• Collaborate with team members on multiple projects.

Skills

Customer support

Business analysis

Analytical thinking

Verbal and written communication

Attention to detail

Team collaboration

Education

College Diploma in Computer Science or equivalent

Tools

VFP

C#

ASP.NET

PowerShell

SQL

Job description

Harris, a leading provider of mission-critical software, seeks a Remote Technical Consultant for Advanced Utility Systems' Client Services. You will train clients, troubleshoot issues, and drive CIS Infinity integrations while handling multiple projects with a collaborative team.

Ideal candidates have 2–5+ years in customer support or business analysis, proficiency in VFP, C#, ASP.NET, and PowerShell, and strong SQL skills. Travel up to 25% in North America is required.