Remote Technical Account Manager — Enterprise SaaS & Supply Chain

Kinaxis; Calgary; Hybride; CAD 120 000 - 160 000; Plein temps

Avantages offerts par ce poste

Flexible vacation and Kinaxis Days

Flexible work options

Well-being programs

Virtual fitness classes

Mentorship and career development

Recognition programs

Hackathons

Résumé du poste

Kinaxis is seeking a Senior Technical Account Manager to act as the strategic technical advisor for a portfolio of complex customers. You will develop deep knowledge of customer environments, lead architecture reviews, and drive solution improvements across multiple teams.

In this role you will partner with Success, Product, Support, and Cloud Operations to ensure optimal platform health, adoption, and retention, while guiding customers through evolving business requirements and technical

Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Systems, Supply Chain, or a related field, or an equivalent combination of education and experience.
• 7+ years in customer-facing technical roles such as Technical Account Manager, Solution Consultant, Customer Success Engineer, or similar positions.
• 3+ years of hands-on Kinaxis Maestro experience (solution development/authoring, configuration, integrations/data flows, and troubleshooting)
• Deep expertise supporting enterprise SaaS solutions and complex customer environments.
• Strong troubleshooting, root cause analysis, and technical problem-solving skills.
• Proven ability to influence technical and business stakeholders and build trusted customer relationships.
• Demonstrated ability to lead complex customer initiatives and work independently in ambiguous environments.
• Experience in supply chain, planning, logistics, manufacturing, or related enterprise business processes preferred.
• Working knowledge of SQL, APIs, data analysis, reporting, or scripting tools.
• Strong written and verbal communication skills, including the ability to present technical concepts to both technical and non-technical audiences.
• Ability to travel to customer sites

Responsabilités

• Serve as the primary technical advisor for a portfolio of strategic customers.
• Develop deep expertise in customer environments, business processes, and solution architecture.
• Lead technical reviews to identify risks, optimization opportunities, and improvement plans.
• Investigate complex technical issues, perform root cause analysis, and drive resolution.
• Recommend and implement solution improvements, engaging cross functional teams as scope and complexity require. Maintain technical ownership of customer production environments and overall solution health.
• Partner with Customer Success, Support, Product Management, and Cloud Operations to drive customer outcomes.
• Advise customers on best practices, platform capabilities, and evolving business requirements.
• Identify recurring issues, product gaps, and enhancement opportunities to improve customer outcomes.
• Contribute to TAM standards, methodologies, and knowledge sharing across the organization.

Connaissances

Troubleshooting

Root cause analysis

Stakeholder management

Technical communication

SQL / data analysis

APIs

Travel flexibility

Formation

Bachelor's degree in Computer Science, Engineering, Information Systems, Supply Chain, or related field

Outils

Kinaxis Maestro

SQL

APIs

Description du poste

Kinaxis is seeking a Senior Technical Account Manager to act as the strategic technical advisor for a portfolio of complex customers. You will develop deep knowledge of customer environments, lead architecture reviews, and drive solution improvements across multiple teams.

In this role you will partner with Success, Product, Support, and Cloud Operations to ensure optimal platform health, adoption, and retention, while guiding customers through evolving business requirements and technical