Remote Tax Support Agent (Contract)

Thomson Reuters Corp.; Montreal; À distance; CAD 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Flexible work options

Mental health days off

Headspace access

Tuition reimbursement

Résumé du poste

Thomson Reuters Corp. is seeking a Tax Support Agent for a fully remote contract position in Canada (Montreal area). You will handle tax software inquiries by phone and email, apply policy guidance, and assist customers with orders and FAQ responses.

Strong communication, problem solving, and a customer-service mindset are essential in this fast-paced, global team. The role requires a Bachelor’s degree or equivalent, with optional tax-specific credentials.

Qualifications

• Good knowledge of income tax.
• Demonstrated ability to work collaboratively and cross-functionally.
• Strong time management skills and ability to manage multiple priorities.
• Ability to perform well under pressure.
• Good communication (verbal & written).
• Strong problem-solving abilities, ability to generate innovative approaches and solutions to problems.
• Team player with a flexible attitude and approach.
• Customer service orientation and experience, with proven success in customer support and relationship management.
• Willingness to learn additional products and services as needed to meet client demand.
• Minimum of 1 year of relevant work experience in customer service.
• Bachelor’s Degree or equivalent experience.

Responsabilités

• Provide taxation support to clients by telephone and email for our various tax software.
• Apply active listening skills to diffuse a potentially tense customer interaction.
• Apply company policy and procedures to resolve routine customer issues.
• Log orders from customers who would like to purchase our products.
• Participate in software quality control testing.
• Write standard answers for frequently asked questions (FAQ).
• Determine recurrent issues coming from our different clients and inform the supervisor.

Connaissances

Income tax knowledge

Communication skills

Team player

Problem solving

Time management

Customer service

Adaptability

Formation

Bachelor’s degree or equivalent

University degree in taxation or related field

H&R Block tax course graduate

Description du poste

Thomson Reuters Corp. is seeking a Tax Support Agent for a fully remote contract position in Canada (Montreal area). You will handle tax software inquiries by phone and email, apply policy guidance, and assist customers with orders and FAQ responses.

Strong communication, problem solving, and a customer-service mindset are essential in this fast-paced, global team. The role requires a Bachelor’s degree or equivalent, with optional tax-specific credentials.