Canada Payroll Tax Specialist - Remote Support

OneSource Virtual; Canada; Hybrid; CAD 55,000 - 70,000; Full time

Job summary

OneSource Virtual in Canada seeks a Customer Payroll Tax Account Specialist to deliver Canada payroll tax services and client support. You will manage daily case work, lead calls as needed, and handle remittances and year-end filings for T4, T4A, and Relevé 1 and 2.

This role requires knowledge of CRA and Revenu Québec remittances, CPP/QPP, EI, and provincial taxes, plus strong communication and problem-solving skills. Remote Canada-wide role with SLA-driven delivery.

Qualifications

• 2+ years of Canadian payroll or payroll tax experience involving research, troubleshooting, and employee/customer support.
• Knowledge of CRA and Revenu Québec remittances, CPP/QPP, EI, QPIP, and year-end activities preferred.

Responsibilities

• Serve as the named Specialist for assigned Canadian Payroll Tax customers and initiate and maintain ongoing customer relationships through regular contact.
• Manage and respond to customer cases daily within established SLAs, maintaining notes and timely closure.
• Process payroll tax filing and year-end activities for T4, T4A, Releve 1 & 2, including amendments.
• Support customers via phone and lead customer calls as needed.
• Respond to escalated cases from internal stakeholders.
• Partner with peers and customer team partners to resolve requests and stabilize service delivery.

Skills

Canadian payroll tax knowledge

Customer service

Multi-tasking

Communication

Education

High School Diploma or Equivalent

Associate's degree in Accounting/Business (preferred)

Tools

Microsoft Office (Outlook, Excel, Teams)

Excel (pivot tables)

Job description

OneSource Virtual in Canada seeks a Customer Payroll Tax Account Specialist to deliver Canada payroll tax services and client support. You will manage daily case work, lead calls as needed, and handle remittances and year-end filings for T4, T4A, and Relevé 1 and 2.

This role requires knowledge of CRA and Revenu Québec remittances, CPP/QPP, EI, and provincial taxes, plus strong communication and problem-solving skills. Remote Canada-wide role with SLA-driven delivery.