Remote Client Account Manager - Growth & Impact

ZayZoon Inc.; Winnipeg; Remote; CAD 67,000 - 106,000; Full time

Benefits offered by this job

Permanently Remote

Flexible time off

Full benefits (medical, vision, dental

Parental leave top-up

Job summary

ZayZoon Inc. is hiring a Client Account Manager to manage a portfolio of high-value clients remotely across Canada and the U.S. You will understand client needs, align them with ZayZoon solutions, and drive adoption and growth.

You will lead reviews, coordinate with internal teams, and ensure client success. This role requires at least 2 years in client-facing roles and strong relationship-building skills.

Qualifications

• 2+ years in a client-facing role building relationships and growing accounts.
• Experience managing your own book of clients with upsell opportunities and cross-team collaboration.
• Track record of creating and running adoption plans that show results.
• Comfort turning data into clear, practical recommendations for clients.
• Judgment to balance urgent client needs with longer-term growth work.
• Familiarity with AI tools to work smarter.
• Familiarity with CRM and ticketing tools like HubSpot, Intercom, or Jira.

Responsibilities

• Be the go-to advisor for a portfolio of high-value clients, connecting ZayZoon offerings to business goals.
• Grow accounts by identifying upsell opportunities and building plans to increase usage and long-term value.
• Lead business reviews with decision makers to review results and plan next steps.
• Address tricky issues, coordinate internal teams, and ensure client satisfaction.
• Bring client feedback to Sales, Product, Marketing, and Customer Care to improve offerings.
• Build lasting partnerships that keep clients and accounts in good standing.
• Share best practices with the team and help optimize workflows.

Skills

Relationship building

Account management

Data-driven recommendations

Communication

Tools

HubSpot

Intercom

Jira

Job description

ZayZoon Inc. is hiring a Client Account Manager to manage a portfolio of high-value clients remotely across Canada and the U.S. You will understand client needs, align them with ZayZoon solutions, and drive adoption and growth.

You will lead reviews, coordinate with internal teams, and ensure client success. This role requires at least 2 years in client-facing roles and strong relationship-building skills.