Client Account Manager

ZayZoon; City of Moncton; Remote; CAD 67,000 - 106,000; Full time

Benefits offered by this job

Permanently Remote

Flexible time off (up to 5 weeks)

Immediate benefits (medical, vision, 1

Parental leave top-up

Job summary

ZayZoon Inc. is seeking a Client Account Manager to become the trusted partner for our largest and most complex clients. You will understand their business, people, and success metrics, helping them maximize value from ZayZoon.

You’ll own your accounts, with a supportive team backing you and room to shape client relationships as we scale. You’ll be the go-to advisor, grow accounts through adoption plans, and lead business reviews with key decision-makers to drive outcomes and long-term value for

Qualifications

• 2+ years in a client-facing role with relationship building and growth
• Experience managing a book of clients and upsell opportunities
• Track record of adoption plans that drove results
• Ability to turn data into practical client recommendations
• Judgment to balance urgent needs with longer-term growth
• Comfort using AI tools to work smarter
• Familiarity with CRM and ticketing tools (HubSpot, Intercom, Jira)

Responsibilities

• Be the go-to advisor for a portfolio of high-value clients and connect ZayZoon offerings to business goals
• Grow accounts by identifying upsell opportunities and building plans for increased usage
• Lead business reviews and planning with decision makers to review results and plan next steps
• Address tricky issues, manage support queries and escalations, coordinate internal resources
• Bring client feedback to Sales, Product, Marketing, and Customer Care for improvements
• Build lasting partnerships and keep accounts in good standing as success stories
• Share best practices, update resources, run training, and streamline workflows

Skills

Client relationship management

Account growth

Adoption planning

Data-driven recommendations

Prioritization & balance

AI tooling fluency

CRM/Ticketing tools

Tools

HubSpot

Intercom

Jira

Job description

Client Account Manager

Department: Go-To-Market

Location: Calgary, Edmonton, Toronto, Vancouver, Winnipeg, Ottawa, Halifax, Moncton

Compensation: CA$67,000 – CA$106,000 Offers Commission CA$3,000 – CA$4,650 Bonus

Employment Type: FullTime

Who we are:

At ZayZoon, we are on a mission to save 10 million hardworking employees 10 billion dollars. We’ve created a financial empowerment platform that helps businesses of all sizes make a big impact on employee financial wellness.

We offer a variety of financial wellness services, like earned wage access, that allows employees to access their earned wages ahead of payday. With 74% of ZayZoon customers reporting reduced financial stress, we know our solutions help lead to happier and more productive employees.ZayZoon was also recognized for its growth in the 2025 Deloitte Technology Fast 50, 2025 Deloitte Technology Fast 500, and top-10 growth companies in Canada by CIX awards. Our recent funding extension has raised our Series B funding round to nearly $50 million USD Join us in shaping the future of employee financial wellness and building services that address the immediate needs of today's employees.

you might see a few cities listed, but no need to be in any of them! We’re fully remote and hire across Canada and the U.S.

About the role:

As a Client Account Manager at ZayZoon, you’ll be the trusted partner for some of our largest and most complex clients. You’ll get to know their business, their people, and what success looks like to them, then help them get the most out of ZayZoon. The work matters: when a client uses ZayZoon well, more of their employees can access their pay when they need it most. You’ll have real ownership over your accounts, a team that has your back, and room to shape how we manage and grow client relationships as we grow.

Your impact:

• Be the go-to advisor for a portfolio of high-value clients, connecting what ZayZoon offers to their business goals and the needs of their teams

• Grow your accounts by spotting where clients could get more from ZayZoon and building a plan for each one to increase usage and long-term value

• Lead business reviews and planning sessions with decision makers to look at results, recognize progress, and find what’s next

• Step in when tricky issues come up, including support queries and escalations, rallying the right people internally and seeing things through until the client is taken care of

• Bring the client’s voice to Sales, Product, Marketing, and Customer Care by sharing feedback, testing new offerings, and helping improve how we work

• Build lasting partnerships that keep clients with us, keep accounts in good standing, and turn into success stories worth sharing

• Help the whole team get better by sharing what works, keeping our resources current, running training sessions, and smoothing out workflows

You bring:

• 2+ years in a client-facing role where you built relationships, grew accounts, and helped clients get more out of a product

• Experience managing your own book of clients, finding upsell opportunities, and working with internal teams to solve problems

• A track record of creating and running adoption plans that led to results you can point to

• Comfort turning data into clear, practical recommendations for clients

• The judgment to balance urgent client needs with longer-term growth work, and to know which one needs you right now

• Comfort using AI tools to work smarter, and a curiosity about finding new ways to make your day easier

• Familiarity with CRM and ticketing tools like HubSpot, Intercom, or Jira

Research shows that while men apply to jobs when they meet an average of 60% of listed criteria, women and other marginalized folks tend to only apply when they check every box. Think you have what it takes, but not sure you check every box? We’d love to talk and determine together whether you could be a great fit!

Why you’ll love working at ZayZoon:

• Permanently Remote: Work from a desk, a coffee shop, or in the great outdoors - our jobs are fully remote, forever

• Flexible Time Off: Whether it's a longer vacation to explore new horizons, a series of short breaks for regular rejuvenation, or stepping away for a new level of mastery in a skillset - our "You-do-You" time off program caters to the diverse and evolving lifestyles of our team with a maximum of 5 weeks vacation

• Instant Benefits: All full-time employees get access to medical, vision, and dental benefits from their very first day including increased mental health coverage and a wellness stipend

• Plus: Inclusive parental leave top-up, earned wage access, real time market data for salaries, a supportive culture for lifelong learners and more

What you can expect from us:

Every application will be reviewed by our team - we're committed to giving each application the attention it deserves because we know how important this step is for you. We want to make sure you're always in the loop and will respond to every application.