Client Account Manager

ZayZoon; Toronto; Remote; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Remote work

Flexible time off

Full benefits

Parental leave top-up

Job summary

ZayZoon Inc. is seeking a Client Account Manager to be the trusted partner for our largest, most complex clients. You’ll get to know their business, people, and success metrics, then help them maximize value from ZayZoon.

You’ll own your accounts, backed by a collaborative team, and shape how we manage and grow client relationships as we scale. Your impact includes acting as the go-to advisor for high-value clients, spotting upsell opportunities, leading business reviews, and driving adoption

Qualifications

• 2+ years in a client-facing role building relationships and growing accounts.
• Experience managing your own book of clients and solving problems with internal teams.
• Track record of creating adoption plans with measurable results.
• Ability to translate data into clear recommendations for clients.
• Judgment to balance urgent client needs with longer-term growth work.

Responsibilities

• Be the go-to advisor for a portfolio of high-value clients, linking ZayZoon offerings to business goals.
• Grow accounts by identifying upsell opportunities and building plans to increase usage.
• Lead business reviews with decision makers to review results and plan next steps.
• Step in to resolve support queries and escalations, coordinating across teams until resolved.
• Share client feedback with Sales, Product, Marketing, and Customer Care to improve offerings.
• Build lasting partnerships and keep accounts in good standing, turning success into stories.
• Help the team improve by sharing best practices and keeping resources up to date.

Skills

Client relationship management

Account growth / upsell

Adoption planning

Data-driven recommendations

Decision-maker engagement

Team collaboration

AI tools usage

Tools

HubSpot

Intercom

Jira

Job description

Who we are:

At ZayZoon, we are on a mission to save 10 million hardworking employees 10 billion dollars. We’ve created a financial empowerment platform that helps businesses of all sizes make a big impact on employee financial wellness.

We offer a variety of financial wellness services, like earned wage access, that allows employees to access their earned wages ahead of payday. With 74% of ZayZoon customers reporting reduced financial stress, we know our solutions help lead to happier and more productive employees. ZayZoon was also recognized for its growth in the 2025 Deloitte Technology Fast 50, 2025 Deloitte Technology Fast 500, and top-10 growth companies in Canada by CIX awards. Our recent funding extension has raised our Series B funding round to nearly $50 million USD. Join us in shaping the future of employee financial wellness and building services that address the immediate needs of today's employees.

You might see a few cities listed, but no need to be in any of them! We're fully remote and hire across Canada and the U.S.

About the role:

As a Client Account Manager at ZayZoon, you’ll be the trusted partner for some of our largest and most complex clients. You’ll get to know their business, their people, and what success looks like to them, then help them get the most out of ZayZoon. The work matters: when a client uses ZayZoon well, more of their employees can access their pay when they need it most. You’ll have real ownership over your accounts, a team that has your back, and room to shape how we manage and grow client relationships as we grow.

Your impact:

• Be the go-to advisor for a portfolio of high-value clients, connecting what ZayZoon offers to their business goals and the needs of their teams
• Grow your accounts by spotting where clients could get more from ZayZoon and building a plan for each one to increase usage and long-term value
• Lead business reviews and planning sessions with decision makers to look at results, recognize progress, and find what's next
• Step in when tricky issues come up, including support queries and escalations, rallying the right people internally and seeing things through until the client is taken care of
• Bring the client’s voice to Sales, Product, Marketing, and Customer Care by sharing feedback, testing new offerings, and helping improve how we work
• Build lasting partnerships that keep clients with us, keep accounts in good standing, and turn into success stories worth sharing
• Help the whole team get better by sharing what works, keeping our resources current, running training sessions, and smoothing out workflows

You bring:

• 2+ years in a client-facing role where you built relationships, grew accounts, and helped clients get more out of a product
• Experience managing your own book of clients, finding upsell opportunities, and working with internal teams to solve problems
• A track record of creating and running adoption plans that led to results you can point to
• Comfort turning data into clear, practical recommendations for clients
• The judgment to balance urgent client needs with longer-term growth work, and to know which one needs you right now
• Comfort using AI tools to work smarter, and a curiosity about finding new ways to make your day easier
• Familiarity with CRM and ticketing tools like HubSpot, Intercom, or Jira

Research shows that while men apply to jobs when they meet an average of 60% of listed criteria, women and other marginalized folks tend to only apply when they check every box. Think you have what it takes, but not sure you check every box?

Why you’ll love working at ZayZoon:

• Permanently Remote: Work from a desk, a coffee shop, or in the great outdoors - our jobs are fully remote, forever
• Flexible Time Off: Whether it's a longer vacation to explore new horizons, a series of short breaks for regular rejuvenation, or stepping away for a new level of mastery in a skillset - our "You-do-You" time off program caters to the diverse and evolving lifestyles of our team with a maximum of 5 weeks vacation
• Instant Benefits: All full-time employees get access to medical, vision, and dental benefits from their very first day including increased mental health coverage and a wellness stipend
• Plus: Inclusive parental leave top-up, earned wage access, real time market data for salaries, a supportive culture for lifelong learners and more

What you can expect from us:

Every application will be reviewed by our team - we're committed to giving each application the attention it deserves because we know how important this step is for you. We want to make sure you're always in the loop and will respond to every application.

#LI-REMOTE