Remote Strategic AI Contact Center Consultant

NTT DATA, Inc.; Canada; Remote; CAD 90,000 - 130,000; Full time

Job summary

A leading tech service company seeks a Strategic AI Contact Center Solution Consultant to lead engagements focused on integrating AI into contact center operations. The role involves analyzing client needs and crafting solutions that balance business objectives with technology. Candidates should have over five years of experience in solution consulting or presales, deep operational expertise in contact centers, and a strong consultative approach to sales. The position is remote within Canada and requires the ability to manage executive stakeholders effectively.

Qualifications

• 5+ years of experience in Solution Consulting, Presales Engineering, or Contact Center Strategy.
• Deep understanding of Contact Center metrics (AHT, CSAT, NPS) and technologies (CCaaS, WFM, QM).
• Proven ability to lead workshops and manage executive stakeholders.

Responsibilities

• Lead high-impact discovery workshops with executives.
• Conduct assessments of current contact center maturity.
• Translate business goals into concrete AI use cases.

Skills

Solution Consulting

Presales Engineering

Contact Center Strategy

Management of Executive Stakeholders

Building ROI Calculators

Financial Acumen

Explaining Technical Concepts

Tools

Genesys

Salesforce

Five9

Amazon Connect

Job description

A leading tech service company seeks a Strategic AI Contact Center Solution Consultant to lead engagements focused on integrating AI into contact center operations. The role involves analyzing client needs and crafting solutions that balance business objectives with technology. Candidates should have over five years of experience in solution consulting or presales, deep operational expertise in contact centers, and a strong consultative approach to sales. The position is remote within Canada and requires the ability to manage executive stakeholders effectively.