Remote Roadside Support Advisor

CAA Club Group; Area E (Thornhill), Winnipeg; Remote; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Wellness program

Education reimbursement

Travel incentives

Product/service discounts

Defined contribution plan

Personal spending account

Job summary

CAA Club Group seeks a dedicated customer service professional for a remote, work-from-home role supporting Members across Canada. You will handle calls and texts, resolve issues, and deliver courteous, accurate assistance in a fast-paced environment.

Training is paid, with onboarding across virtual sessions and on-site sessions at head office locations. You must have reliable high-speed internet and be available every weekend, including holidays, as the team operates year-round.

Qualifications

• Completion of post-secondary education.
• Minimum 2 years of customer service experience.
• Excellent communication skills both written and verbal.
• Demonstrated abilities to multitask in a fast-paced environment.
• Ability to navigate multiple computer screens and systems, including Google Maps.
• High comfort level with phone systems and technology.
• Excellent knowledge of Ontario/Manitoba roadways and highways.
• Must have dedicated high-speed wired internet connection and a distraction free workspace.

Responsibilities

• Working in a call center environment, you will be responsible for answering calls, and texts, within skill-set assigned queues providing timely responses to Member inquiries and requests, managing call flows in conjunction with navigating multiple screens simultaneously.
• Provide first call resolution to address all Member concerns and/or discrepancies while balancing empathy and urgency in each interaction.
• Deliver exceptional customer service by taking a Member-centric approach to call handling.
• Diffuse heightened issues by integrating a solutions-oriented approach, that maintains a balance between member and business needs, to proactively problem solve.
• Escalate complaints through channels of Resolution Centre, Relations, Team Advisors/Supervisors for resolution handling when necessary.
• Perform other job-related duties as assigned.

Education

Post-secondary education

Job description

CAA Club Group seeks a dedicated customer service professional for a remote, work-from-home role supporting Members across Canada. You will handle calls and texts, resolve issues, and deliver courteous, accurate assistance in a fast-paced environment.

Training is paid, with onboarding across virtual sessions and on-site sessions at head office locations. You must have reliable high-speed internet and be available every weekend, including holidays, as the team operates year-round.