Remote Inbound Customer Service Representative

MCI; Invermay; Remote; CAD 34,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Life Insurance

Career Growth

Paid Training

Casual Dress Code

Job summary

A leading business process outsourcing company is seeking a Remote Inbound Customer Service Representative to handle customer inquiries and provide outstanding service. You will work from home and must possess strong verbal communication skills. The role offers competitive compensation and benefits, including paid time off, health coverage, and opportunities for career growth.

Qualifications

• Must be 18 years or older.
• Previous customer service or call center experience preferred.
• Reliable internet connection and a quiet workspace.
• Strong verbal communication and active listening skills.
• Ability to work independently in a remote setting.
• Reliable internet connection and a quiet workspace.

Responsibilities

• Answer inbound customer calls in a professional manner.
• Assist with inquiries, complaints, and service-related issues.
• Document customer interactions and feedback in the system.
• Document customer interactions and feedback in the system.
• Follow company procedures and escalate complex issues when necessary.

Skills

Strong verbal communication

Active listening skills

Ability to work independently

Customer service

Education

High school diploma or equivalent

Job description

Overview

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Position Overview
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Remote Work-at-Home | Canada

Responsibilities

• Answer inbound customer calls in a professional and courteous manner.
• Assist with inquiries, complaints, and service-related issues.
• Provide accurate information about products, services, and policies.
• Document customer interactions and feedback in the system.
• Follow company procedures and escalate complex issues when necessary.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent required.
• Previous customer service or call center experience preferred.
• Strong verbal communication and active listening skills.
• Ability to work independently in a remote setting.
• Reliable internet connection and a quiet workspace.

Conditions of Employment

• All MCI Locations: Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position: Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

Compensation & Benefits

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect From MCI
We offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Team-oriented culture that fosters collaboration.
• Casual Dress Code: Be comfortable while you work.

About MCI

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.

(Note: Some sections below are retained from the original description for context but have been edited for clarity and relevance.)