Remote SAP C4C Techno-Functional Consultant

S.I. Systems Ltd.

Vancouver

Hybrid

CAD 90,000 - 150,000

Full time

3 days ago

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Job summary

S.I. Systems Ltd. seeks a SAP C4C Techno Functional consultant to work on SAP C4C/IS-U projects and initiatives to support business operations.

1 year contract, 37.5 hrs/week, open to remote consultant, preferably hybrid 3 days a week in office. Must have hands-on SAP C4C experience including configuration, integration, and utilities domain knowledge. Candidate will engage with technical teams, business stakeholders, and end-users, leveraging SAP C4C SDK/PDI and middleware tools to optimize

Qualifications

3+ years techno-functional experience with SAP C4C, including hands-on configuration and customization.
Experience with tenant replication, eFlow settings, and mashup configuration within SAP C4C.
Strong understanding of SAP IS-U (Utilities) processes and their integration with C4C.
Experience with CIC0 configuration and front-office process optimization in a customer service environment.
Proficiency in SAP C4C SDK or PDI for custom development.
Familiarity with integration tools such as SAP CPI, PI/PO, or similar middleware.
Strong communication skills to collaborate with technical teams, business stakeholders, and end-users.

Responsibilities

Experience with ECC 6.0/EHP8, SAP Utilities (IS-U), CRM or CRM Case Management
Experience with processes and customizations related to Financial Accounting – Contract Accounts Receivable and Payable, Collections Management
Experience with processes and customizations related to Customer Service, Meter Reading and Device Management, Rate/Tariff Design and Billing/Invoicing
Experience with Customer Contacts and BPEM
Experience with web self-service functions, telephony/IVR and other customer channels
Hands-on configuration experience with SAP IS-U and/or CR&B; and ability to support new and ongoing issues/development in:
Configuration and technical problems
Business process errors
Usability and personalization
Access
Collaborate with partners in the business to determine best options for implementing required changes to existing business processes.
Identify and present business process improvements and feasible solution options that are both sustainable, follow industry practices, and standard SAP functionality where possible.
Analyze, complete and sign-off of IS-U Account Management Credit and Collections-related tickets, work requests including change request, and project related deliverables that adhere to the comapny and CCS Team standards and guidelines.
Serve as configuration expert of CCS Credit and Collections processes and liaison to the business community.
Performing operational routine sustainment activities and system maintenance with limited supervision.
Take ownership of all assigned sustainment activities and delivers them efficiently using budgeted amount of time.
Liaise with the business and other team members
Document issue resolution, configuration changes, and design enhancements.
Provide professional guidance based on experience.
Provide timely status updates to the team lead on all sustainment activities and issues/concerns.
Provide knowledge transfer, mentoring and coaching to business and team members on SAP IS-U CCS and CRM functionality and issues.