Remote Program Registration Specialist

Bilinguallink; Thompson; Hybrid; CAD 48,000 - 64,000; Full time

Job summary

Tim Hortons Foundation Camps is seeking a Program Administrative Specialist to ensure seamless coordination of school program registration, internal systems support, and records accuracy. This role supports classrooms/communities and operations with adaptable communication skills in a mission-driven setting.

The position is based at the Home Office in St. George, Ontario, with a hybrid schedule after training—at least three days in the office and up to two days remote.

Qualifications

• 5 years of experience in administration, program coordination, registration, or similar roles.
• Experience in nonprofit, education, or youth development environments is an asset.
• Proficient with database systems (e.g., Salesforce or similar platform).
• Highly organized with excellent attention to detail and time management skills.
• Strong written and verbal communication in English (French is an asset).
• Strong digital and technology skills using Microsoft Office and virtual meeting tools.
• Ability to work independently and collaboratively across remote teams in a fast-paced environment.
• Commitment to equity, inclusion, and supporting the development of young people.

Responsibilities

• Manage school registration processes across multiple program regions using CRM (Salesforce) and internal registration systems.
• Monitor registration numbers, troubleshoot issues, and support school partners through the registration process.
• Maintain accurate participant records and data integrity across platforms.
• Generate regional rosters and registration reports for field staff, program leads, other stakeholders, reports, and other data as required.
• Track required documentation and follow up on incomplete submissions.
• Support outreach to new school partners in specific regions.
• Coordinate meetings and follow-ups between Tims Camps staff and school leadership.
• Serve as the primary contact for registration-related inquiries from families, schools, and community partners.
• Lead the formatting and distribution of updated protocols, guidelines, manuals and forms.
• Manage camp-based accreditation documentation folders and review cadence.
• Format and update camp-based audits, checklists, and operating procedure documents.
• Provide general administrative support to the Classrooms/Community and operations teams including scheduling, document preparation, and communications.
• Support internal communications and knowledge-sharing among national and regional teams.
• Complete and maintain inventory and ordering of program supplies and materials including journals, commemorative gifts, and summer team t-shirts.
• Contribute to the development and refinement of registration and administrative processes to increase efficiency and scalability.
• Maintain and improve user guides, templates, and SOPs.
• Support the implementation of new tools or platforms (e.g., CRM, LMS engagement software, communication systems, etc.)

Skills

Communication skills

Organizational skills

Independent and collaborative work

English proficiency

French an asset

Tools

Salesforce

Microsoft Office

Virtual meeting tools

Job description

Tim Hortons Foundation Camps is seeking a Program Administrative Specialist to ensure seamless coordination of school program registration, internal systems support, and records accuracy. This role supports classrooms/communities and operations with adaptable communication skills in a mission-driven setting.

The position is based at the Home Office in St. George, Ontario, with a hybrid schedule after training—at least three days in the office and up to two days remote.