Remote Program Director - Patient Programs & Operations

World Courier; Canada; Remote; CAD 140.000 - 190.000; Vollzeit

Zusammenfassung

Cencora is seeking a Program Director to lead centralized resources and patient support services across Canada. The role focuses on copay processing, quality control, and program standardization to ensure high-quality services.

The candidate will manage staff, drive process improvements, and collaborate with cross-functional teams including accounting and partners. Ideal applicants bring 7+ years in the field with progressive management experience, strong project management and Lean-Sigma

Qualifikationen

• Requires broad training in business, administration, or related fields; typically a four-year degree.
• Minimum seven years of experience with at least five in a progressive leadership role.
• Bilingual French and English strongly preferred; may have daily interaction with unilingual English customers.

Aufgaben

• Lead centralized resources and support programs with ready-now resources for operations.
• Oversee copay processing, improvements, and KPI delivery within the copay team.
• Implement quality control across programs and recommend enhancements.
• Provide oversight for planning and implementing changes within Programs.
• Promote standardization and a quality mindset across Programs.
• Develop and manage the programs team and mentor staff as applicable.

Kenntnisse

Operational leadership

Project management

Lean-Sigma

Bilingual French/English

Change management

Pharma industry knowledge

Ausbildung

Bachelor's degree

Tools

MS Office

Jobbeschreibung

Cencora is seeking a Program Director to lead centralized resources and patient support services across Canada. The role focuses on copay processing, quality control, and program standardization to ensure high-quality services.

The candidate will manage staff, drive process improvements, and collaborate with cross-functional teams including accounting and partners. Ideal applicants bring 7+ years in the field with progressive management experience, strong project management and Lean-Sigma