Rare Disease Program Manager — Healthcare Projects

Cencora; Canada; On-site; CAD 76,000 - 119,000; Full time

Job summary

Cencora in Canada is seeking a Program Manager to lead pharmaceutical/biotech programs, reimbursement initiatives, and clinical patient support. You will oversee calls, ensure staffing, and drive quality improvements while coordinating with clients and internal teams.

The role requires a university degree in business or science, 3+ years in pharma/healthcare, and 2+ years in project management with people leadership. RN/RPN and reimbursement experience are assets.

Qualifications

• University degree in Business Administration, Science or equivalent experience.
• Science/healthcare background is an asset.
• Minimum 3 years' experience in the pharmaceutical/biotech or healthcare-related industries.
• Strong client management experience an asset.
• Minimum 2 years’ experience in project or program management.
• Minimum 2 years of People management experience.
• Experience in reimbursement considered an asset.
• RN/RPN designation an asset and may be required by specific programs.

Responsibilities

• Oversees associates to ensure their ability to handle calls and provide appropriate customer service, document requirements in the system, and manage follow-up calls.
• Monitors the performance of staff members to assess training needs and requirements.
• Provides input for scheduling in order to provide adequate staffing; makes recommendations to management for required changes.
• Assists with quality assurance and quality improvement initiatives; makes recommendations for changes in operations and assists in the execution of these changes.
• Project management including reimbursement programs, compliance and education based programs and clinical patient support programs;
• Implement assigned call centre projects;
• Design and development of new projects including development of protocols, resource allocation and database;
• Ongoing evaluation of project strengths, weaknesses and potential areas for improvement;
• Produce all project related reporting;
• Participate in client meetings;
• Daily and on-going client project communications;
• Identify and implement staff recruiting strategies and participate in the hiring process.

Skills

Staff management

Client management

Project management

Communication

Analytical skills

Leadership

Staffing planning

Education

University degree in Business/Science

RN/RPN designation asset

Tools

Microsoft Word

Excel

PowerPoint

Office Suite

Automated warehouse system

Job description

Cencora in Canada is seeking a Program Manager to lead pharmaceutical/biotech programs, reimbursement initiatives, and clinical patient support. You will oversee calls, ensure staffing, and drive quality improvements while coordinating with clients and internal teams.

The role requires a university degree in business or science, 3+ years in pharma/healthcare, and 2+ years in project management with people leadership. RN/RPN and reimbursement experience are assets.