Program Manager - Rare Disease

Friendsofkerhonkson; Canada; Hybrid; CAD 72,000 - 119,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision coverage

Paid parental leave

Training and development programs

Employee wellness and support

Job summary

Cencora is hiring a Program Manager - Rare Disease to lead cross-functional teams across Canada in a remote environment. You will manage patient-centered programs, reimbursement initiatives, and complex project portfolios while ensuring compliance and quality improvements.

The role requires 3+ years in pharma/biotech or healthcare PM, strong leadership, and stakeholder management, with a focus on program execution and data reporting.

Qualifications

• Minimum University Degree in Business Administration, Science or equivalent experience.
• Science / healthcare background an asset.
• Minimum of 3 years' experience in the pharmaceutical/biotech or healthcare-related industries.
• Strong client management experience an asset.
• Minimum 2 years’ experience in project or program management.
• Minimum 2 years of People management experience.
• Experience in reimbursement considered an asset.
• RN/RPN designation an asset and may be required by specific programs.

Responsibilities

• Oversees associates to ensure their ability to handle calls and provide appropriate customer service, document requirements in the system, and manage follow-up calls.
• Monitors the performance of staff members to assess training needs and requirements.
• Provides input for scheduling in order to provide adequate staffing; makes recommendations to management for required changes.
• Assists with quality assurance and quality improvement initiatives; makes recommendations for changes in operations and assists in the execution of these changes.
• Project management including, but not limited, reimbursement programs, compliance and education based programs and clinical patient support programs.
• Implement assigned call centre projects;
• Design and development of new projects including development of protocols, resource allocation and database;
• Ongoing evaluation of project strengths, weaknesses and potential areas for improvement;
• Produce all project related reporting;
• Participate in client meetings;
• Daily and on-going client project communications;
• Identify and implement staff recruiting strategies and participate in the hiring process.
• Responsible to report all Adverse Events to the assigned units/departments
• The Program Manager will also be assigned other duties and tasks as required from time
• Bilingual is an asset

Skills

Pharma distribution

Warehouse systems

Business acumen

Analytical skills

Communication

Leadership

Organization

Deadline management

Problem solving

Presentation skills

MS Office

Education

University degree in Business Administration or Science

RN/RPN designation (asset)

Tools

Microsoft Word

Excel

PowerPoint

Job description

## Program Manager - Rare DiseaseApply: Remote, ON: Remote, BC: Remote, AB: Remote, SK: Full time: Posted Yesterday: R2616422Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!# **Job Details****PRIMARY DUTIES AND RESPONSIBILITIES:** * Oversees associates to ensure their ability to handle calls and provide appropriate customer service, document requirements in the system, and manage follow-up calls.* Monitors the performance of staff members to assess training needs and requirements.* Provides input for scheduling in order to provide adequate staffing; makes recommendations to management for required changes.* Assists with quality assurance and quality improvement initiatives; makes recommendations for changes in operations and assists in the execution of these changes.* Project management including, but not limited, reimbursement programs, compliance and education based programs and clinical patient support programs;* Implement assigned call centre projects;* Design and development of new projects including development of protocols, resource allocation and database;* Ongoing evaluation of project strengths, weaknesses and potential areas for improvement;* Produce all project related reporting;* Participate in client meetings;* Daily and on-going client project communications;* Identify and implement staff recruiting strategies and participate in the hiring process.* Responsible to report all Adverse Events to the assigned units/departments* The Program Manager will also be assigned other duties and tasks as required from time* Bilingual is an asset**EXPERIENCE AND EDUCATIONAL REQUIREMENTS:** * Minimum University Degree in Business Administration, Science or equivalent experience;* Science / healthcare background an asset;* Minimum of 3 years' experience in the pharmaceutical/biotech or healthcare-related industries;* Strong client management experience an asset* Minimum 2 years’ experience in project or program management;* Minimum 2 years of People management experience* Experience in reimbursement considered an asset;* RN/RPN designation an asset and may be required by specific programs**MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:** * Advanced knowledge of pharmaceutical distribution industry* Working knowledge of automated warehouse operating system* Strong business and financial acumen* Strong analytical and mathematical skills* Ability to communicate effectively both orally and in writing* Effective interpersonal and leadership skills* Effective organizational skills; attention to detail* Ability to consistently meet deadlines* Excellent problem-solving skills; ability to resolve issues effectively and efficiently* Excellent presentation skills* Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.# ******What Cencora offers******We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.Full time.# ********Equal Employment Opportunity********# Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned# **Accessibility Policy***AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.*# ********Salary Range\\*********$76,200 CAD - 119,460 CADThis posting is intended to fill an existing vacancy for our Program Manager - Rare Disease role.