Remote Personal Lines Account Manager – Client Care Expert

Bilinguallink; Outaouais; Remote; CAD 55,000 - 75,000; Full time

Job summary

Mitch is seeking an Account Manager for Personal Lines Client Care to build strong client relationships, deliver expert guidance, and support client retention across Canada. You will handle policy changes, renewals, billing adjustments, and service requests with a proactive, client-focused approach.

You’ll work in a flexible, remote environment across Canada, collaborating with the Personal Lines team to upsell thoughtfully and ensure clients feel valued and well protected.

Qualifications

• Two or more years as Account Manager or CSR at an insurance brokerage.
• Deep knowledge of Personal Lines products.
• RIBO licence required.

Responsibilities

• Support existing clients with guidance and expertise to strengthen retention.
• Handle policy changes, renewals, and billing changes, and complete service requests.
• Cross-sell and upsell in a consultative, not pushy, manner.
• Update client files and answer questions across multiple channels.
• Be the go-to insurance expert and provide professional advice.

Skills

Client relationships

Sales instincts

Multi-tasking

Active listening

Organized

Positive under pressure

Education

RIBO licence

Job description

Mitch is seeking an Account Manager for Personal Lines Client Care to build strong client relationships, deliver expert guidance, and support client retention across Canada. You will handle policy changes, renewals, billing adjustments, and service requests with a proactive, client-focused approach.

You’ll work in a flexible, remote environment across Canada, collaborating with the Personal Lines team to upsell thoughtfully and ensure clients feel valued and well protected.