Remote Patient Support Specialist (Mental Health)

Sailor Health, Inc.; Canada; Remote; CAD 40,000 - 50,000; Full time

Benefits offered by this job

Remote-first team

Job summary

Sailor Health, Inc. is seeking a full-time remote Patient Support Coordinator based in Canada. You will be the first point of contact after intake, guiding patients through scheduling, billing questions, and tech troubleshooting while maintaining a warm, professional presence.

The role emphasizes clear communication, empathy, and organized problem solving as you support care for older adults. You’ll handle requests via phone, email, and text, collaborating with a small, mission-driven team to

Qualifications

• Experience in customer support or healthcare administration.
• Excellent written and verbal communication with empathy and clarity.
• Ability to manage multiple requests while staying organized.

Responsibilities

• Provide post-intake support to patients, acting as main contact for needs.
• Assist with scheduling changes and billing questions.
• Troubleshoot Zoom and other platforms as needed.
• Handle admin and customer service requests via phone, email, and text.

Skills

Exceptional communicator

Detail-oriented

Calm under pressure

Tech-savvy

Problem solving

Tools

Healthie

OhMD

Scheduling software

Job description

Sailor Health, Inc. is seeking a full-time remote Patient Support Coordinator based in Canada. You will be the first point of contact after intake, guiding patients through scheduling, billing questions, and tech troubleshooting while maintaining a warm, professional presence.

The role emphasizes clear communication, empathy, and organized problem solving as you support care for older adults. You’ll handle requests via phone, email, and text, collaborating with a small, mission-driven team to