Patient Support Coordinator (Remote)

Sailor Health; Canada; Remote; CAD 40,000 - 50,000; Full time

Benefits offered by this job

Remote-first team

Job summary

Sailor Health, Inc. is seeking a full-time remote Patient Support Coordinator based in Canada. You will be the first point of contact after intake, guiding patients through scheduling, billing questions, and tech troubleshooting while maintaining a warm, professional presence.

The role emphasizes clear communication, empathy, and organized problem solving as you support care for older adults. You’ll handle requests via phone, email, and text, collaborating with a small, mission-driven team to

Qualifications

• Experience in customer support or healthcare administration.
• Excellent written and verbal communication with empathy and clarity.
• Ability to manage multiple requests while staying organized.

Responsibilities

• Provide post-intake support to patients, acting as main contact for needs.
• Assist with scheduling changes and billing questions.
• Troubleshoot Zoom and other platforms as needed.
• Handle admin and customer service requests via phone, email, and text.

Skills

Exceptional communicator

Detail-oriented

Calm under pressure

Tech-savvy

Problem solving

Tools

Healthie

OhMD

Scheduling software

Job description

About Sailor Health

Sailor Health is revolutionizing mental health care for older adults, addressing one of the fastest-growing and most underserved healthcare segments in America. With over 60 million seniors expected to make up nearly 25% of the population by 2030, we’re entering a period of unprecedented demand for care. Yet, today, millions of older adults remain isolated, underserved, and struggling with mental health challenges such as anxiety, depression, loneliness without adequate support.

About The Role

Location: Remote - Canada based only

Title: Patient Support Coordinator

We’re hiring a full-time remote Patient Support Coordinator to provide exceptional post-intake support to patients at Sailor Health. Once a patient begins care, you’ll be their go-to point of contact for everything they need, including scheduling changes, billing questions, troubleshooting Zoom – all while providing friendly, reliable guidance every step of the way.

In this role, you’ll ensure patients always feel cared for, informed, and supported. You’ll handle a range of administrative and customer service requests via phone, email, and text with empathy, precision, and professionalism. This is an ideal position for someone who thrives on solving problems, staying organized under pressure, and making people feel valued and understood — all while helping deliver high-quality mental healthcare for older adults.

Who You Are

• Exceptional communicator. You’re clear, kind, and patient — able to translate complex information (like billing or scheduling) into reassuring, easy-to-understand guidance.
• Detail-oriented problem solver. You spot issues before they elevate, follow up without being prompted, and take pride in getting things right the first time.
• Calm under pressure. You stay composed and resourceful when juggling multiple requests, maintaining professionalism and empathy throughout.
• Tech-comfortable and adaptable. You learn new platforms quickly — whether it’s an EHR like Healthie, a messaging tool like OhMD, or scheduling and billing software.
• Mission-driven with relevant experience. You care deeply about making mental health care accessible for older adults and may come from a background in customer support, patient support, care coordination, or healthcare administration, where empathy and organization are key.

Why Join Sailor Health

• Mission with impact. Help bring life-changing care to a population that’s too often overlooked.
• Remote-first team. Enjoy the flexibility of remote work while staying closely connected with a thoughtful, collaborative team rooted in purpose.
• Growth and ownership. Be part of a small, agile team where you’ll take initiative, shape key processes, and grow as we grow.
• Make someone’s day – every day. Your work helps older adults and their families feel seen, supported, and cared for.

Compensation Range: CA$40K - CA$50K