Remote Patient Support Specialist (Canada)

Sailor Health; Canada; Remote; CAD 40,000 - 55,000; Full time

Job summary

Sailor Health is hiring a remote Patient Support Coordinator to assist patients after intake, handling scheduling changes, billing questions, and tech troubleshooting. You’ll be the go-to contact via phone, email, and text, delivering friendly, reliable guidance with empathy and professionalism.

In this Canada-based, remote role you’ll thrive on solving problems, staying organized under pressure, and ensuring patients feel cared for and understood while supporting high-quality mental healthcare

Qualifications

• Excellent communication and empathy in dealing with patients and families.
• Ability to manage scheduling changes and billing questions.
• Proficient with remote communication channels: phone, email, and text.
• Experience with EHRs like Healthie is a plus.

Responsibilities

• Serve as primary point of contact for patients after intake.
• Handle scheduling changes, billing questions, and technical troubleshooting.
• Provide friendly, reliable guidance via phone, email, and text.
• Ensure patients feel cared for, informed, and supported.

Skills

Exceptional communicator

Detail-oriented

Calm under pressure

Tech-savvy

Healthcare experience

Tools

Healthie

OhMD

Job description

Sailor Health is hiring a remote Patient Support Coordinator to assist patients after intake, handling scheduling changes, billing questions, and tech troubleshooting. You’ll be the go-to contact via phone, email, and text, delivering friendly, reliable guidance with empathy and professionalism.

In this Canada-based, remote role you’ll thrive on solving problems, staying organized under pressure, and ensuring patients feel cared for and understood while supporting high-quality mental healthcare