Patient Support Coordinator (Remote)

Sailor Health; Canada; Remote; CAD 42,000 - 70,000; Full time

Job summary

Sailor Health in Canada is seeking a full-time remote Patient Support Coordinator to be the primary contact for patients after intake, handling scheduling changes, billing questions, and Zoom troubleshooting via phone, email, or text.

You will provide friendly, reliable guidance to ensure patients feel cared for, informed, and supported while navigating administrative and customer service requests with empathy and professionalism.

Qualifications

• Excellent communication skills for conveying billing/scheduling information clearly and kindly.
• Strong attention to detail with ability to manage multiple requests.
• Maintains composure and professionalism when handling concurrent tasks.
• Comfort with technology and learning new platforms quickly (e.g., EHR systems, billing tools).
• Genuine care for improving access to mental health care for older adults.

Responsibilities

• Provide post-intake patient support via phone, email, and text.
• Handle scheduling changes and billing inquiries with empathy and accuracy.
• Troubleshoot basic platform issues (e.g., Zoom) and guide patients through steps.
• Maintain organized records and communicate effectively with care teams.

Skills

Exceptional communicator

Detail-oriented

Calm under pressure

Tech-savvy

Mission-driven

Job description

About Sailor Health

Sailor Health is revolutionizing mental health care for older adults, addressing one of the fastest-growing and most underserved healthcare segments in America. With over 60 million seniors expected to make up nearly 25% of the population by 2030, we’re entering a period of unprecedented demand for care. Yet, today, millions of older adults remain isolated, underserved, and struggling with mental health challenges such as anxiety, depression, loneliness without adequate support.

At Sailor Health, we envision a world where every senior has seamless access to compassionate, effective, and personalized mental health care. Join us on our mission to redefine the golden years, enabling older adults across the nation to live happier, healthier, and more fulfilling lives.

About the Role

Location: Remote - Canada based only

Title: Patient Support Coordinator

We’re hiring a full-time remote Patient Support Coordinator to provide exceptional post-intake support to patients at Sailor Health. Once a patient begins care, you’ll be their go-to point of contact for everything they need, including scheduling changes, billing questions, troubleshooting Zoom – all while providing friendly, reliable guidance every step of the way.

In this role, you’ll ensure patients always feel cared for, informed, and supported. You’ll handle a range of administrative and customer service requests via phone, email, and text with empathy, precision, and professionalism. This is an ideal position for someone who thrives on solving problems, staying organized under pressure, and making people feel valued and understood — all while helping deliver high-quality mental healthcare for older adults.

Who You Are

• Exceptional communicator. You’re clear, kind, and patient — able to translate complex information (like billing or scheduling) into reassuring, easy-to-understand guidance.




• Detail-oriented problem solver. You spot issues before they escal ...




• Calm under pressure. You stay composed and resourceful when juggling multiple requests, maintaining professionalism and empathy throughout.




• Tech-comfortable and adaptable. You learn new platforms quickly — whether it’s an EHR like Healthie, a messaging tool like OhMD, or scheduling and billing software.




• Mission-driven with relevant experience. You care deeply about making mental health care accessible for older adults and may come from a background in customer support, patient support, care coordination, or healthcare administration, where empathy and organization are key.

Why Join Sailor Health

• Mission with impact. Help bring life-changing care to a population that’s too often overlooked.




• Remote-first team. Enjoy the flexibility of remote work while staying closely connected with a thoughtful, collaborative team rooted in purpose.




• Growth and ownership. Be part of a small, agile team where you’ll take initiative, shape key processes, and grow as we grow.




• Make someone’s day – every day. Your work helps older adults and their families feel seen, supported, and cared for.