Customer Service Representative – Luxury Retail – English - Hybrid

TTEC; Quebec; Hybrid; CAD 22,041 - 27,552; Full time

Job summary

TTEC is hiring a Customer Service Representative in Montreal, Quebec, offering a hybrid work arrangement. The role emphasizes exquisite, personalized service for a luxury retail brand and requires strong CRM skills and English communication with global customers.

You will support clients across channels, maintain detailed records in CRM, and contribute to a collaborative, high-performance team. This is a full-time permanent position based in Montreal with a base rate of $18 per hour and a

Qualifications

• Minimum 1 year of experience in customer service or luxury retail.
• Strong CRM and digital service tool proficiency.
• Excellent English communication with global customers.
• High school diploma or equivalent.

Responsibilities

• Deliver white-glove customer support across channels.
• Provide product and fragrance recommendations.
• Record customer interactions accurately in CRM.
• Collaborate with team while working independently when needed.
• Assist in elevating customer journey and share insights.

Skills

Customer service

CRM proficiency

English communication

Phone support

Luxury retail

Education

High school diploma

Tools

CRM platforms

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative working Hybrid as required by the business, in Montreal, Quebec, Canada, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Canada says it all.

This role is limited to residents of Montreal, Quebec, Canada only. This restriction is for this opportunity only. You may qualify for other TTEC openings. Please continue to search TTECjobs.com

What You’ll Be Doing

Do you have a passion for exquisite, personalized service? In this role, you’ll support customers of an iconic global luxury retail brand, delivering elevated, relationship driven experiences. Through engaging conversations and thoughtful guidance, you’ll help customers explore products, answer inquiries, and receive attentive, white glove support at every step.

During a Typical Day, You’ll

• Deliver white glove customer support across channels
• Provide expert product and fragrance recommendations based on mood, personality, and occasion
• Anticipate customer needs and proactively offer thoughtful solutions throughout the experience
• Maintain accurate and detailed records of customer interactions using CRM and service tools
• Identify opportunities to elevate the customer journey and share insights with leadership
• Contribute to a collaborative, high performance team environment while working independently when needed

What You Bring To The Role

• Ability to commute to our Montreal office for occasional in‑office shifts and training
• At least 1 year experience in customer service, luxury retail, sales, or personalized client support
• Strong proficiency with CRM platforms and digital customer service tools
• English proficiency as you will be interacting with global customers and coworkers whose primary language is English
• High school diploma or equivalent
• Comfortable assisting customers and resolving customer requests on the phone
• Computer experience

What You Can Expect

• Full‑time permanent role
• Supportive of your career and professional development
• An inclusive culture and community‑minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage of $18 per hour
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

A Bit More About Your Role

We’re committed to helping you build the skills and confidence to succeed, from day one and throughout your career. Your training experience includes engaging, instructor‑led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates. Webcam participation is expected during all instructor‑led TTEC and client‑required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. Along the way, you’ll also have access to individualized coaching and thousands of free courses to support your growth. And while skills can be learned, your caring, supportive nature is what truly sets you apart. At TTEC, you’re part of one dynamic, global family that’s here to support you every step of the way.

You’ll report to the Team Leader. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantages points and for you to bring value to the table in your own unique way.

Primary Location

CA-Quebec-Montreal

Job

Customer Care Representative