Remote Operations Dispatch Specialist (Part-Time)

Scandinavian Building Services; Toronto; Remote; CAD 25,000 - 36,000; Part time

Job summary

Scandinavian Building Services is seeking a part-time Operations Dispatch to manage end-to-end work orders and client inquiries for a remote Canada-based role. The successful candidate will coordinate across portals, communicate client requirements, and generate Excel reports while adapting to flexible shifts including days, evenings, overnights, and weekends.

Ideal applicants have 1–3 years of customer service and administrative experience, strong English communication, and proficiency in

Qualifications

• Minimum of 1-3 years of customer service and administrative experience.
• Excellent verbal and written communication skills in English (French and/or Spanish is an asset).
• Strong knowledge of Microsoft Excel required.
• Knowledge of Kissflow is an asset.
• Ambitious, enthusiastic and enjoys working in a fast-paced environment.
• Innovative thinking, high attention to detail, problem-solving and analytical skills.
• Flexibility and adaptability required.
• Works effectively in a team environment to build and maintain relationships with all departments.
• Experienced in high pressure and stressful situations.
• Able to prioritize tasks in a professional and efficient manner.
• Reliable, trustworthy and committed to career goals.
• Good work ethic and able to work independently.
• Works a flexible schedule that may include day, evening, overnight, and weekend shifts.
• Provides coverage for employee absences, including sick leave, vacations, and other planned time off.

Responsibilities

• Inputs and coordinates all incoming work orders, ensuring accuracy of information.
• Navigates through various customer portals to manage end to end work order flow.
• Acts as the first point of contact for client inquiries or escalations, responding quickly and accurately.
• Maintains an excellent understanding of the client’s requirements and ensures that the requirements are communicated and understood across the organization.
• Oversee all communications in connection with large clients providing follow up and coordinating with all departments across the country.
• Generates reports through Microsoft Excel, and customer portals.
• Assist with internal employee troubleshooting, using manuals and documents available. IE: Programs, technology, system usage.
• Manages tight timelines and deadlines.
• Adhere to Company Core Values: Service, Motivate, Respect and Connect.
• Any other tasks as required.

Skills

Customer service

Administrative support

Communication skills

Multi-tasking

Problem solving

Attention to detail

Teamwork

Tools

Microsoft Excel

Kissflow

Job description

Scandinavian Building Services is seeking a part-time Operations Dispatch to manage end-to-end work orders and client inquiries for a remote Canada-based role. The successful candidate will coordinate across portals, communicate client requirements, and generate Excel reports while adapting to flexible shifts including days, evenings, overnights, and weekends.

Ideal applicants have 1–3 years of customer service and administrative experience, strong English communication, and proficiency in