Despatch Coordinator

King Living

Toronto

On-site

CAD 62,000 - 65,000

Full time

14 days+

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Benefits offered by this job

$62,000.00 - $65,000.00 per annum

Career development

Generous employee discounts

Supportive team environment

EAP to support health and wellbeing

Job summary

A leading furniture company is seeking a Despatch Coordinator in Toronto. The role focuses on ensuring seamless customer service and efficient supply chain operations by managing order deliveries. The ideal candidate should excel in communication, data entry, and customer relations. Competitive salary and a supportive work environment offered.

Qualifications

Proficient in SAP for data entry tasks.
Strong customer relationship management skills.
Capability to manage despatch issues and special requests.

Responsibilities

Coordinate product despatch for customers across Canada.
Monitor container arrivals and unloading schedules.
Liaise with teams to resolve delivery issues.

Skills

Strong communication skills

Attention to detail

High-level customer service skills

Effective time management

Ability to build rapport

Flexibility

Tools

SAP

Microsoft Office Suite

Job description

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Since 1977, King Living has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve. Designed to adapt to our changing lives and last for generations, our furniture marries the power of innovation with traditional handcrafted methods.

King Living has expanded from a homegrown business into a global brand. A family owned and run Australian company headquartered from our Support Centre in Sydney, our Showrooms and manufacturing centres span Australia, New Zealand, United Kingdom, Canada, Singapore, Malaysia, China, and Thailand.

At King Living, we are dedicated to creating simplicity and balance in both our living spaces and our work environment. We take pride in our past accomplishments and are thrilled by the possibilities of the future.

The Opportunity

King Living is in search for a personable, dynamic, and proactive Despatch Coordinator. This role is for someone who excels at engaging with customers, building strong relationships, and providing exceptional customer service, all while enhancing our supply chain operations.

The ideal candidate will deliver outstanding customer service, acting as the vital link between our customers and our supply chain. The role will require making volume calls to customers, to strategically plan, schedule, update, and finalize payments for order deliveries, ensuring a seamless process from start to finish.

As part of our supportive team, you should be a self-starter who is collaborative and focused on meeting team targets, delivering quality results. Additionally, you should have enthusiasm for working with a well-established and experienced team that supports your performance and success.

The Role

Monitor container arrivals and unloading schedules.
Arranging the despatch of product for customers in BC and throughout Canada, coordinating with transport companies
Take payments for customers, confirm deliveries, and manage special requests.
Contact customers regarding delivery date and time
Liase with Showroom teams and Customer Service teams to resolve issues and such as delivery delays, despatch of floor stock or payments.
Ensure clear and accurate data entry into SAP.
Support Global Supply Chain team with implementation and improvement of processes, hardware and/or software.

About You

Strong communication skills, both verbal and written.
Attention to detail for clear and accurate data entry into SAP, covering payments, customer details, and specific requests.
High-level customer service skills in addressing despatch issues, delays, special requests, and payment matters.
Strong understanding of client needs and ability to build rapport and positive customer relationships.
Proficient in Microsoft Office Suite.
Effective time management skills to prioritise tasks and meet deadlines.
Ability to work collaboratively with colleagues in various departments.
Flexibility to handle additional tasks as needed.
Bringing energy and enthusiasm to the role, creating a positive atmosphere

King Living Benefits and Our Offer to You

$62,000.00 - $65,000.00 per annum
Career development
Supportive and friendly team environment with a true family feel
Generous employee, family, and friends' product discounts
Australian owned company with a growing global footprint
EAP to support your ongoing health and wellbeing.

King Living is an equal opportunity employer, all applicants will be considered regardless of your race, sexuality, religion, colour, gender identity or parental status.

To be considered for this role you must be a Canadian Citizen or Permanent Resident with full working rights to work and live in Canada.

Seniority level