Remote MSP Field Engineer - IT Support & Infra

Defence Construction Canada; Esquimalt; Remote; CAD 21,000 - 41,000; Full time

Benefits offered by this job

40 days annual leave

Job summary

Defence Construction Canada is seeking an MSP Field Engineer to deliver technical support across a broad client base while joining a growing managed services team. The role blends customer-facing support with hands-on project work and infrastructure maintenance, with remote work options.

You will troubleshoot networking and server issues, install hardware/software, manage incidents, and keep detailed tickets and notes.

Qualifications

• Minimum 5 years' experience in an IT role.
• Experience with Cyber Essentials and GDPR security standards, including implementation.
• Microsoft 365 expertise covering Email, SharePoint, Teams and OneDrive (mandatory).
• Familiarity with Intune, RMM platforms and telephone systems.
• Strong networking knowledge: routers, switches, DHCP, DNS, TCP/IP, firewalls, VLANs.
• Windows Server 2016/2019/2022 with Group Policy and security configuration.
• Experience administering and deploying Azure solutions.
• Knowledge of Windows 10/11 and Mac.
• Experience preparing and deploying client builds/images.

Responsibilities

• Deliver technical support to a broad client base.
• Attend customer sites as required.
• Manage incidents through the support system.
• Maintain regular communication with customers.
• Troubleshoot networking and server issues.
• Install and support hardware and software.
• Escalate service-impacting issues appropriately.
• Monitor customer systems and generate reports.
• Maintain ticketing records and technical notes.
• Support critical incidents and planned maintenance.

Skills

IT support experience

Cyber Essentials

GDPR security

Microsoft 365

Networking fundamentals

Windows Server (2016/2019/2022)

Azure

Windows/mac client knowledge

Client builds/images deployment

Tools

Intune

RMM platforms

Telephone systems

Job description

Defence Construction Canada is seeking an MSP Field Engineer to deliver technical support across a broad client base while joining a growing managed services team. The role blends customer-facing support with hands-on project work and infrastructure maintenance, with remote work options.

You will troubleshoot networking and server issues, install hardware/software, manage incidents, and keep detailed tickets and notes.