Remote Live Chat Support Specialist

HRS Talent Solutions; Calgary; À distance; CAD 66 000 - 69 000; Plein temps

Résumé du poste

HRS Talent Solutions is hiring a Live Chat Customer Service Agent to handle inquiries via web chat in a fully remote, full-time role in Canada. You will read messages, consult approved information, provide clear next steps, and record outcomes while routing complex issues to the right team.

The job emphasizes fast, accurate responses in chat, keeping conversations organized, and leaving brief notes for colleagues.

Qualifications

• Written communication skills for clear chat replies.
• Comfort navigating web browsers and approved help sources.
• Ability to stay calm when a question is unclear.
• Experience in live chat, customer service, or office administration is useful but not required.
• Beginners welcome and can learn the employer's chat tool and approved answers.

Responsabilités

• Identify what the customer is asking before choosing a response.
• Check available help information and the permitted customer record.
• Write short replies that make sense in a chat window.
• Ask one clear question when essential information is missing.
• Keep different conversations and accounts separate.
• Explain a handoff when the issue needs another person.
• Leave a concise summary of the answer or unresolved question.

Connaissances

Written communication

Browser familiarity

Calm under pressure

Description du poste

HRS Talent Solutions is hiring a Live Chat Customer Service Agent to handle inquiries via web chat in a fully remote, full-time role in Canada. You will read messages, consult approved information, provide clear next steps, and record outcomes while routing complex issues to the right team.

The job emphasizes fast, accurate responses in chat, keeping conversations organized, and leaving brief notes for colleagues.