Remote IT Support Technician (Mining Camp)

Artemis Gold Inc.; Vanderhoof; On-site; CAD 55,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off

RRSP Matching

Extended Health, Dental & Vision Care

Disability Insurance

Life Insurance

Employee Assistance Program

Cognitive Behavioural Therapy Programs

Job summary

Artemis Gold Inc. is seeking an IT Support Technician to deliver high-quality technical support across multiple BC locations, including remote camp deployments.

You will manage hardware, software, and network issues, maintain secure access with Azure AD, and create user-friendly documentation for end-users. The role requires strong customer service, 2+ years in IT support, and familiarity with cloud-based identity, Intune, and MDM solutions.

Qualifications

• Minimum 2 years in an IT support role.
• Strong expertise in Windows OS and hardware troubleshooting.
• Experience with Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, Outlook, MS Office).
• Solid understanding of networking basics (VPN, firewalls, IP, DHCP, DNS).
• Familiarity with cybersecurity essentials (virus/malware mitigation, authentication, data protection).
• Hands-on experience with ticketing systems, desktop support tools, and common software applications.
• Ability to independently troubleshoot and resolve technical issues, especially remotely.
• Diploma or degree in IT, Computer Science, or a related field (or equivalent experience).
• Certifications (Preferred): CompTIA A+, ITIL Foundation, Microsoft AZ-900 Azure Fundamentals or Cisco CCNA.
• Familiarity with Microsoft Intune, Windows Autopilot, Microsoft Entra ID (Azure AD), Apple Business Manager (ABM), and mobile device management (MDM) solutions.
• Familiarity with cloud technologies, remote support platforms, and modern endpoint management best practices is considered an asset.

Responsibilities

• Deliver responsive, professional support to end users across four BC locations via the helpdesk ticketing system, phone, email, remote support tools, and in-person interactions.
• Diagnose and resolve hardware, software, and network issues, identifying root causes and implementing preventative measures to reduce recurrence.
• Provision, modify, and revoke user access to systems and applications in accordance with security best practices using Azure Active Directory and related tools.
• Install, configure, and maintain workstations, software, and peripheral devices, ensuring systems remain secure, compliant, and up to date.
• Provide end-user guidance and develop clear, user-friendly documentation to support self-service and improve overall technology adoption.
• Collaborate with IT team members and stakeholders to enhance service delivery, streamline processes, and improve the overall user experience.
• Monitor and maintain IT systems proactively, identifying risks and recommending improvements, upgrades, or remediation where required.
• Maintain accurate records of IT assets, including hardware, software, licenses, and lifecycle status.
• Escalate complex or unresolved issues to senior IT personnel with thorough documentation and context to support efficient resolution.
• Documentation & Knowledge Management Create and maintain detailed technical documentation, including knowledge base articles, system configurations, and standard operating procedures.
• Contribute to IT initiatives and projects, including system upgrades, deployments, and continuous improvement efforts.
• Demonstrate strong safety leadership by adhering to and promoting BW Gold’s safety standards, policies, and procedures.

Skills

Windows OS

Microsoft 365

Networking basics

Cybersecurity basics

Remote troubleshooting

Customer service

Documentation

Problem solving

Communication

Time management

Education

IT/Degree or Diploma

Certifications (Preferred)

Tools

Azure AD / Entra ID

Microsoft Intune

Windows Autopilot

MDM solutions

Ticketing systems

Job description

Artemis Gold Inc. is seeking an IT Support Technician to deliver high-quality technical support across multiple BC locations, including remote camp deployments.

You will manage hardware, software, and network issues, maintain secure access with Azure AD, and create user-friendly documentation for end-users. The role requires strong customer service, 2+ years in IT support, and familiarity with cloud-based identity, Intune, and MDM solutions.