IT Support Technician (Site Based)

Artemis Gold Inc.; Vancouver; Hybrid; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Paid Time Off

RRSP Matching

Extended Health, Dental & Vision Care

Disability Insurance

Life Insurance

Employee Assistance Program

Cognitive Behavioural Therapy Programs

Job summary

Artemis Gold Inc. is seeking an IT Support Technician to deliver high-quality technical support and ensure secure, efficient IT operations at the Blackwater Mine site. You will support staff across four BC locations via helpdesk, phone, email, remote tools, and on-site interactions.

The role requires strong Windows and Microsoft 365 skills, Azure AD administration, and customer-focused communication. A two weeks on / two weeks off rotation is expected, with safety-mindedness and teamwork valued.

Qualifications

• Diploma or degree in IT or related field, or equivalent experience.
• Industry certifications such as CompTIA A+ or Network+ are assets.
• Minimum three years in IT support/service desk, multi-site experience preferred.
• Experience with enterprise IT infrastructure, networks, servers, and OT environments is an asset.
• Strong Windows OS and endpoint hardware troubleshooting skills.
• Experience administering Microsoft 365 services (Exchange, Teams, SharePoint, OneDrive).
• Solid networking knowledge (VPNs, firewalls, IP, DHCP, DNS).
• Understanding of cybersecurity basics: malware protection, authentication, data protection.

Responsibilities

• Provide responsive, professional IT support to staff across multiple BC locations via helpdesk, phone, email, and remote tools.
• Diagnose and resolve hardware, software, and network issues; identify root causes and implement preventative measures.
• Manage user access and permissions using Azure AD and related tools.
• Install and maintain workstations, software, and peripherals; ensure security and compliance.
• Create clear, user-friendly documentation to promote self-service and adoption.
• Collaborate with IT team to improve service delivery and processes.
• Monitor IT systems; identify risks and suggest upgrades or remediation.
• Maintain records of IT assets, licenses, and lifecycle status.
• Escalate complex issues with thorough context for faster resolution.
• Document system configurations and SOPs; contribute to IT initiatives.
• Willingness to travel to different sites on a two weeks on/off rotation.

Skills

Windows troubleshooting

Microsoft 365 administration

Azure Active Directory

Networking basics (VPN, DNS, DHCP)

Cybersecurity fundamentals

Ticketing systems & remote support

Customer service & communication

OT/industrial IT familiarity

Education

Diploma or degree in Information Technology or related field

Tools

Azure Active Directory

Microsoft 365

Remote support tools

ITSM ticketing system

Job description

Overview

Artemis Gold is a well-financed, growth-oriented gold development company with strong financials aimed at creating shareholder value through the identification, acquisition, and development of gold properties in mining friendly jurisdictions. The Company's current focus is the Blackwater Mine in central British Columbia approximately 160km southwest of Prince George and 450km northeast of Vancouver. The first gold and silver pour at Blackwater was achieved in 2025 and commercial production was declared on May 1, 2025. Artemis Gold trades on TSX-V under the symbol ARTG. For more information visit www.artemisgoldinc.com.

Reporting to the IT Superintendent, the IT Support Technician is responsible for delivering high-quality technical support to staff and ensuring the reliable, secure, and efficient operation of IT systems and networks. This role requires strong communication skills, a customer service–focused mindset, and a solid technical foundation across computer hardware, operating systems, business applications, and network environments.

Location: Blackwater Mine Site

Schedule: Two (2) Weeks On - Two (2) Weeks Off Rotation

Responsibilities

• Demonstrate effective safety leadership by addressing and enforcing BW Golds safety standards, procedures, and safety systems.
• Deliver responsive, professional support to end users across four BC locations via the helpdesk ticketing system, phone, email, remote support tools, and in-person interactions.
• Diagnose and resolve hardware, software, and network issues, identifying root causes and implementing preventative measures to reduce recurrence.
• Provision, modify, and revoke user access to systems and applications in accordance with security best practices using Azure Active Directory and related tools.
• Install, configure, and maintain workstations, software, and peripheral devices, ensuring systems remain secure, compliant, and up to date.
• Provide end-user guidance and develop clear, user-friendly documentation to support self-service and improve overall technology adoption.
• Collaborate with IT team members and stakeholders to enhance service delivery, streamline processes, and improve the overall user experience.
• Monitor and maintain IT systems proactively, identifying risks and recommending improvements, upgrades, or remediation where required.
• Maintain accurate records of IT assets, including hardware, software, licenses, and lifecycle status.
• Escalate complex or unresolved issues to senior IT personnel with thorough documentation and context to support efficient resolution.
• Create and maintain detailed technical documentation, including knowledge base articles, system configurations, and standard operating procedures.
• Contribute to IT initiatives and projects, including system upgrades, deployments, and continuous improvement efforts.
• May be required to maintain a clean-shaven appearance (i.e. no facial hair) to ensure the safe and effective use of required personal protective equipment (PPE) associated with assigned duties.

Qualifications

• Diploma or degree in Information Technology, Computer Science, or a related discipline, or an equivalent combination of education and practical experience.
• Industry certifications such as CompTIA A+ or Network +, ITIL Foundation, Microsoft (e.g., MS-900), Cisco (e.g., CCNA), or Fortinet are considered an asset.
• Minimum three years of experience in an IT support or service desk role, preferably supporting a diverse, multi-site user environment.
• Experience supporting enterprise IT infrastructure, network systems, server hardware, and industrial or Operational Technology (OT) environments is considered an asset.

• Strong hands-on expertise with Windows operating systems and endpoint hardware troubleshooting.

• Demonstrated experience administering and supporting Microsoft 365 services (Exchange, Teams, SharePoint, OneDrive, Outlook, and Office applications).

• Solid understanding of core networking concepts, including VPNs, firewalls, IP addressing, DHCP, and DNS.

• Working knowledge of cybersecurity fundamentals, including malware mitigation, authentication controls, and data protection practices.

• Experience using ticketing systems, remote support tools, and standard business applications.
• Proven ability to independently troubleshoot and resolve technical issues, both onsite and remotely.
• Excellent interpersonal and communication skills, with the ability to clearly explain technical concepts to non-technical users and deliver a high standard of customer service.
• Demonstrates professionalism, sound judgment, and composure under pressure, with the ability to prioritize tasks and manage competing demands.
• Proven ability to work collaboratively with IT team members and business stakeholders to resolve issues and support operational objectives. Follows established deployment procedures, including confirming management approvals and ensuring rollback plans are documented.

• Class-5 drivers license with experience travelling on radio-controlled unpaved roads, including in winter conditions.

• Exposure to cloud-based identity and access management platforms (e.g., Azure Active Directory).

• Familiarity with remote support technologies and modern endpoint management tools.

• Ability to adapt quickly in a dynamic, evolving technology environment.

• Ability to work at a remote location camp on a 2 weeks on/2 weeks off rotation

• Comfortable working and living in close quarters with the team

• Ability to maintain high levels of performance over 12-hour shift

• Ability to lift/move up to 50lbs throughout a work shift

• Ability to work in extreme weather conditions

Benefits

• Paid Time Off
• RRSP Matching
• Extended Health, Dental & Vision Care
• Disability Insurance
• Life Insurance
• Employee Assistance Program
• Cognitive Behavioural Therapy Programs

We are an equal opportunity employer committed to equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, or any other basis protected by law. We strongly encourage applications from Indigenous Peoples. Members of Indigenous communities should clearly identify their status on their resume.