Senior Remote Customer Solutions Engineer

Agility CMS; Toronto; Remote; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Full medical and dental benefits

100% remote work

Educational allowance for courses

Annual Company Retreat

Swag and company culture events

Job summary

A modern CMS provider is seeking a Customer Solutions Engineer to provide developer-level support to Enterprise customers in a remote environment. The role focuses on resolving complex technical issues, collaborating with both customers and internal teams, and requires proficiency in technologies like .NET and React. Ideal candidates will possess strong problem-solving skills and relevant experience in SaaS environments. The company offers comprehensive benefits including medical and dental, educational allowances, and a supportive culture.

Qualifications

• 3–5+ years experience as a Full Stack Developer in a SaaS or customer-facing role.
• Experience supporting production web applications, preferably headless CMS.
• Excellent written and verbal communication skills.

Responsibilities

• Provide developer-level support to Enterprise customers.
• Investigate and resolve complex front-end and back-end issues.
• Own technical resolution of incoming support requests.

Skills

.NET (C#)

React/Next.js

TypeScript/JavaScript

RESTful APIs

Git

CI/CD

Problem-solving

Excellent communication

Tools

Azure

AWS

Vercel

Netlify

Job description

A modern CMS provider is seeking a Customer Solutions Engineer to provide developer-level support to Enterprise customers in a remote environment. The role focuses on resolving complex technical issues, collaborating with both customers and internal teams, and requires proficiency in technologies like .NET and React. Ideal candidates will possess strong problem-solving skills and relevant experience in SaaS environments. The company offers comprehensive benefits including medical and dental, educational allowances, and a supportive culture.