Remote Intensive Case Manager Housing Services, Halton

Bilinguallink; Delta; Hybrid; CAD 29,000 - 39,000; Full time

Benefits offered by this job

Hybrid work model

Professional development opportunities

Employee discounts

Staff appreciation events

Job summary

Wesley Halton Housing is seeking an Intensive Case Manager to support intake and housing placement for homeless individuals and families. The role is unionized, full-time and temporary, with a contract through July 1, 2026, and a pay rate of CAD 24.38 per hour.

The program uses a client-centered, residential harm reduction, housing-first approach and operates in Halton Region. The position requires a post-secondary degree in Human Services, OCWSSW registration, and experience with mental health,

Qualifications

• Post-secondary degree/diploma in Human Services or related field.
• Registration and member in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW) is required
• Experience working with adults and families with mental health and addictions issues and the homeless and providing non-judgmental support to them.
• Must be able to work flexible shifts, including day, evening, and weekend hours as well as 24-hour intake responsibilities.
• Must be able to meet travel expectations of the position; a valid Driver’s license and access to a vehicle is a definite asset.

Responsibilities

• Works with assigned families and individuals in a housing program that works towards a housing plan.
• Responds to calls and referrals from community agencies in accordance with the case load.
• Places individuals and families into permanent leased units, securing appropriate housing based on individual needs.
• Assess and screens participants’/families’ needs for services to support their transition to stable housing and optimize their capacity to sustain housing.
• Completes Social & Community Housing applications (HATCH) to submit to the Region, including all required documents for approval, OR ensures existing application remains active.
• Assess clients for any recent, current, or ongoing experience with domestic violence and make referrals to appropriate programs.
• Assist participants with their move into independent accommodations and provide neighborhood orientation.
• Maintain regular, effective communication with social housing providers, administrators, community partners, and private landlords to ensure an integrated approach that will provide the best support possible for clients to maintain housing.
• Report to the appropriate child welfare agency (CAS) if child abuse and/or neglect is suspected or witnessed.
• Conducts regular visits with participants in their homes or shelter to provide supports specific to life skills, daily living skills, conflict resolution, crisis intervention and prevention, budgeting assistance, financial literacy, community integration, and community building.
• Maintain appropriate and accurate record-keeping practice, as per Wesley’s expectations.
• Supports approximately 1 shift per month of 24-hour intake; flex time is available for additional hours worked.
• Other duties as assigned.

Skills

Post-secondary degree

OCSWSSW registration

Experience with homelessness and MH/HA

Flexible shifts

Driver’s license (asset)

Education

Human Services degree/diploma

OCSWSSW registration in good standing

Job description

Intensive Case Manager – Housing Services, Halton

Have you heard of us?

Wesley is a long-standing local non-profit and a certified Ontario Living Wage Network (OLWN) employer. We are passionate about assisting people struggling with poverty. Our work is focused on children and family programs, housing & homelessness, and resettling newcomers to Canada in Hamilton, Halton, and Brantford.

We are deeply committed to fostering a diverse and inclusive workplace where every individual feels valued and respected. Our Equity, Diversity, and Inclusion (EDI) policies are integral to our mission and practices. We believe that a diverse team brings a wealth of perspectives and experiences that enhance our ability to serve our community effectively.

All members of our organization are expected to embrace and actively participate in our EDI initiatives. By joining our team, you will be contributing to an environment that promotes equity, respect, and inclusion for all.

Are you the one we’re looking for?

We are seeking a dynamic, highly motivated Intensive Case Manager who demonstrates our values of compassion, accountability, responsiveness, and empowerment to our clients, families, and each other.

Reporting to the Manager of Halton Housing Services, this position will assist in providing intake supports and carrying out day-to-day administrative services. Wesley Halton Housing offers services to the homeless in Halton Region, supporting homeless families and individuals in a transitional program on-site. Services are based on a client-centered, residential harm reduction, housing first approach to service delivery.

This position is unionized, full-time, temporary. The contract is until July 1, 2026. The rate of pay is $24.38.

Key Responsibilities

1. Works with assigned families and individuals in a housing program that works towards a housing plan. This includes maximizing income, filing taxes, obtaining an ID, and connecting with community support.
2. Responds to calls and referrals from community agencies in accordance with the case load.
3. Places individuals and families into permanent leased units, securing appropriate housing based on individual needs.
4. Assess and screens participants’/families’ needs for services to support their transition to stable housing and optimize their capacity to sustain housing using an acuity tool and other resources.
5. Completes Social & Community Housing applications (HATCH) to submit to the Region, including all required documents for approval, OR ensures existing application remains active.
6. Assess clients for any recent, current, or ongoing experience with domestic violence and make referrals to appropriate programs.
7. Assist participants with their move into independent accommodations and provide neighborhood orientation.
8. Maintain regular, effective communication with social housing providers, administrators, community partners, and private landlords to ensure an integrated approach that will provide the best support possible for clients to maintain housing.
9. Report to the appropriate child welfare agency (CAS) if child abuse and/or neglect is suspected or witnessed.
10. Conducts regular visits with participants in their homes or shelter to provide supports specific to life skills, daily living skills, conflict resolution, crisis intervention and prevention, budgeting assistance, financial literacy, community integration, and community building, grocery shopping, cleaning, etc.
11. Maintain appropriate and accurate record-keeping practice, as per the expectations of Wesley.
12. Supports approximately 1 shift per month of 24-hour intake; flex time is available for additional hours worked.
13. Other duties as assigned.

What you will bring

1. Post-secondary degree/diploma in Human Services or related field.
2. Registration and member in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW) is required
3. Experience working with adults and families with mental health and addictions issues and the homeless and providing non-judgmental support to them.
4. Must be able to work flexible shifts, including day, evening, and weekend hours as well as 24-hour intake responsibilities.
5. Must be able to meet travel expectations of the position; a valid Driver’s license and access to a vehicle is a definite asset.

Invest in Yourself as we Invest in You! Wesley offers

• A positive work culture that prioritizes all staff having an opportunity to contribute
• Hybrid Mobile/Remote/On-Site
• Monday – Friday (Some flex expected for housing purposes)
• 8:00 am – 4:00 pm (Some flex expected for housing purposes)
• Invest in Yourself as we Invest in You through professional development and training opportunities
• Employee Discounts
• Fun and engaging organizational events such as our Staff Appreciation Event
• A supportive team that will empower you to achieve great milestones!

Wesley is an equal-opportunity employer. We encourage applications from all qualified applicants. Only candidates selected for an interview will be contacted. No phone calls, please. More information about Wesley can be found on our website at www.wesley.ca.