Remote Insurance Service Specialist

Allstate Corporation; Canada; Hybrid; CAD 48,000 - 73,000; Full time

Benefits offered by this job

Flexible Work Arrangements

Employee discounts

Office equipment reimbursement

Student Loan Matching

Retirement Savings with match

Wellness allowance

Reflection day

Tuition Reimbursement

Job summary

Allstate Canada Group is seeking Inside Service Agent to handle service and billing calls and FNOL notifications from a home-based setup in Canada. You will deliver on our "You're in Good Hands" promise by providing professional policy support and guidance to customers.

The role requires English fluency, an insurance license or willingness to obtain one, and 1–3 years of customer service experience. Evening availability is required with a 37.5-hour work week and remote work from home.

Qualifications

• Post-secondary education or equivalent work experience.
• Must have OTL or General level 1 Insurance License or be willing to obtain for the province you are located in.
• Must have 1–3 years customer service experience; English proficiency; able to work from home.

Responsibilities

• Respond to customer inquiries about their policy in a professional manner.
• Be knowledgeable of all Allstate policies and procedures in the province(s) you are licensed in.
• Provide personalized service while being a Trusted Advisor with respect to insurance.
• Promote Allstate features and benefits as part of ongoing portfolio reviews.
• Manage policy renewal process and client inquiries to make changes to their policies.
• Reply to on-line requests as required.
• Promote client loyalty through attention to detail and relationship building during policy renewals and updates.
• Upselling and cross selling Auto and Property products in accordance with the Allstate's underwriting guidelines.
• Provide support and guidance when handling First Notice of Loss (FNOL) claim calls. Document loss details in the claim system and perform specified tasks and ensure claim is transferred/assigned to a Claim Advisor.
• Meet and exceed key performance and attendance metrics.

Skills

Communication

Computer Literacy

Customer Service

Relationship Building

Cross-functional Collaboration

Consumer Protection

Customer Data Management

Customer Insights

Stakeholder Relationship Management

MS Office

Education

Post-secondary education or equivalent

Tools

MS Office

Job description

Allstate Canada Group is seeking Inside Service Agent to handle service and billing calls and FNOL notifications from a home-based setup in Canada. You will deliver on our "You're in Good Hands" promise by providing professional policy support and guidance to customers.

The role requires English fluency, an insurance license or willingness to obtain one, and 1–3 years of customer service experience. Evening availability is required with a 37.5-hour work week and remote work from home.