Remote Inside Service Agent – Bilingual Insurance Support

Allstate Canada Group; Canada; On-site; CAD 48,000 - 73,000; Full time

Benefits offered by this job

Employee discounts

Good Office program

Student Loan Payment Matching Program

Comprehensive Retirement Savings Plan

Annual Wellness allowance

Personal reflection day

Tuition Reimbursement

Community involvement

Job summary

Allstate Canada Group is hiring for an Inside Service Agent to answer service and billing calls and handle FNOL calls from customers. The role operates Monday to Friday with a 37.5-hour work week and a rotating schedule to cover all hours.

A strong emphasis on delivering the "You're in Good Hands" experience is required. Candidates must have 1–3 years in customer service, bilingual French and English, and be able to work from home with a suitable space.

Qualifications

• Post-secondary education or equivalent work experience.
• Must have OTL or General level 1 Insurance License or be willing to obtain for the province you are located in.
• Must have 1–3 years customer service experience.
• Must speak, read and write French and English.
• Proficient at MS Office applications.
• Work from home position with a conducive space.
• Evenings availability required.
• Bonus: Call center or insurance experience.

Responsibilities

• Respond to customer inquiries about policies in a professional manner.
• Be knowledgeable of Allstate policies and procedures in your licensed province.
• Provide personalized service as a Trusted Advisor for insurance.
• Promote Allstate features and benefits during portfolio reviews.
• Manage policy renewal process and client inquiries to make changes.
• Reply to online requests as required.
• Promote client loyalty through detail and relationship building at renewals/updates.
• Upsell and cross-sell Auto and Property products per Allstate underwriting guidelines.
• Provide support when handling First Notice of Loss (FNOL) calls.
• Document loss details in the claim system and transfer to a Claims Advisor.
• Meet and exceed key performance and attendance metrics.

Skills

Communication

Computer Literacy

Consumer Protection

Customer Data Management

Customer Insights

Customer Service

Relationship Building

Stakeholder Relationship Management

Education

Post-secondary education or equivalent

Tools

MS Office

Job description

Allstate Canada Group is hiring for an Inside Service Agent to answer service and billing calls and handle FNOL calls from customers. The role operates Monday to Friday with a 37.5-hour work week and a rotating schedule to cover all hours.

A strong emphasis on delivering the "You're in Good Hands" experience is required. Candidates must have 1–3 years in customer service, bilingual French and English, and be able to work from home with a suitable space.