Remote Inside Service Agent – Insurance & FNOL

Allstate Canada Group; Canada; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Employee discounts

Office reimbursement program

Tuition reimbursement

Wellness allowance

Job summary

Allstate Canada Group is seeking an Inside Service Agent to handle service and billing calls and FNOL for customers, supporting the You’re in Good Hands philosophy. The role requires availability for all hours of operation (Mon-Fri, 7 am–8 pm EST) and a 37.5-hour work week.

The incumbent will handle policy inquiries, renewals, and upsell opportunities while maintaining strong customer relationships from a home-based setting.

Qualifications

• Post-secondary education or equivalent work experience.
• Must have OTL or General Level 1 Insurance License or be willing to obtain for the province you are located in.
• Must have 1–3 years customer service experience.
• Bonus qualification: Call center and insurance experience is preferred.

Responsibilities

• Respond to customer inquiries about their policy in a professional manner.
• Be knowledgeable of Allstate policies and procedures in the province(s) you are licensed in.
• Provide personalized service while being a Trusted Advisor with respect to insurance.
• Promote Allstate features and benefits as part of ongoing portfolio reviews.
• Manage policy renewal process and client inquiries to make changes to their policies.
• Reply to online requests as required.
• Promote client loyalty through attention to detail and relationship building during policy renewals and updates.
• Upselling and cross selling Auto and Property products according to Allstate’s underwriting guidelines.
• Provide support and guidance when handling First Notice of Loss (FNOL) calls; document loss details in the claim system and transfer to a Claim Advisor.

Skills

Bilingual Cantonese/Mandarin & English

Customer service

Communication

MS Office proficiency

Problem solving

Education

Insurance license: OTL or General Level 1 (or willing to obtain)

Tools

MS Office

Job description

Allstate Canada Group is seeking an Inside Service Agent to handle service and billing calls and FNOL for customers, supporting the You’re in Good Hands philosophy. The role requires availability for all hours of operation (Mon-Fri, 7 am–8 pm EST) and a 37.5-hour work week.

The incumbent will handle policy inquiries, renewals, and upsell opportunities while maintaining strong customer relationships from a home-based setting.