Remote Help Desk Analyst — Senior Frontline Support

Mindtris; Edmonton; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading technology solutions provider is seeking a Senior Help Desk Analyst to provide front line support to users accessing various online systems. This role involves troubleshooting, user assistance, and coordination with stakeholders. Ideal candidates have a degree in IT or similar, strong problem-solving skills, and experience with Help Desk software. This remote position may involve onsite meetings in Edmonton and is a 12-month contract with the possibility of extension.

Qualifications

• Bachelor degree or diploma in IT, Computer Science, Math or Engineering or equivalent experience.
• Experience as an Application Help Desk Analyst with external stakeholders.
• Experience in utilization of Help Desk software.

Responsibilities

• Provide front line support to users accessing online systems.
• Receive and respond to inquiries related to applications.
• Test end-user solutions and monitor client issues.

Skills

Problem-solving

Communication

Client Support

Technical Troubleshooting

Data Validation

Education

Bachelor degree or diploma in IT, Computer Science, Math or Engineering

Tools

BMC Remedy

Cherwell

Microsoft SharePoint

Microsoft Office

Job description

A leading technology solutions provider is seeking a Senior Help Desk Analyst to provide front line support to users accessing various online systems. This role involves troubleshooting, user assistance, and coordination with stakeholders. Ideal candidates have a degree in IT or similar, strong problem-solving skills, and experience with Help Desk software. This remote position may involve onsite meetings in Edmonton and is a 12-month contract with the possibility of extension.