IT Analyst (Contract) – Hybrid, Growth & Benefits

Scandinavian Building Services

Edmonton

Hybrid

CAD 60,000 - 90,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Medical & dental plan

Personal days off

Hybrid work

Job summary

Scandinavian Building Services, a Canada-wide leader in cleanings, seeks an IT Analyst (Contract) in Edmonton. Join our Scandi Family to support users, troubleshoot devices, and coordinate onboarding with MSP partners. The role combines hands-on IT support with user training in a hybrid work setting.

Requirements include 2+ years in a helpdesk role, knowledge of Windows 11/365, ADUC, and VoIP systems. We offer medical/dental benefits and a family-friendly culture as part of a stable national

Qualifications

Minimum 2 years of experience in a helpdesk role with an IT focus.
Post secondary education in Information Technology or a related discipline preferred.

Responsibilities

Work closely with the IT team and MSP to ensure users receive appropriate service and support.
Escalate concerns or issues with service providers as required.
Basic network troubleshooting; DHCP, DNS, PING, FTP, VPN.
Troubleshoot issues related to laptops, desktops, mobile devices, printers and telecommunication systems.
Onboard and offboard users; coordinate setup/termination with internal team & MSP.
Train users on technology solutions as required.

Skills

Customer service

Troubleshooting

Communication

Time management

Teamwork

Problem solving

Education

Post-secondary IT education

Tools

ADUC

MS Teams

8x8 VoIP

Windows 11

DNS/DHCP

VPN

Job description

Requirements include 2+ years in a helpdesk role, knowledge of Windows 11/365, ADUC, and VoIP systems. We offer medical/dental benefits and a family-friendly culture as part of a stable national

Get your free, confidential resume review.

or drag and drop your file here.