Remote Guest Relations Lead | Luxury Hospitality

Placements24; Kimberley; Hybrid; CAD 85.000 - 127.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Medical and dental coverage

Professional development

Employee discounts on stays and dining

Flexible remote work

Home office setup support

Online training modules

Zusammenfassung

Placements24 is recruiting a personable Guest Relations Manager for a luxury hotel brand. This fully remote role acts as the primary point of contact for discerning guests, coordinating with on-site teams to ensure seamless service from pre-arrival to post-departure.

The ideal candidate has at least four years in guest relations, outstanding communication, and strong organizational skills. You will work independently in a remote setting with flexible hours, earning competitive pay and

Qualifikationen

• Minimum 4 years in guest relations or related hospitality role.
• Empathetic and professional communication.
• Excellent listening and interpersonal skills.
• Strong organizational skills and attention to detail.
• Experience with hotel management software and CRM.
• Remote-work capable with self-motivation.

Aufgaben

• Serve as primary contact for guests and address inquiries promptly.
• Manage guest relationships to enhance experience.
• Coordinate with hotel departments to fulfill requests.
• Handle feedback and resolve issues effectively.
• Develop guest profiles for personalized stays.
• Conduct post-stay follow-ups to foster loyalty.
• Maintain knowledge of hotel services and local attractions.
• Contribute to continuous improvement of guest service standards.

Kenntnisse

Guest relations

CRM systems

Communication

Organization

Remote work

Multitasking

English fluency

Tools

CRM software

PMS

Ticketing system

Jobbeschreibung

Placements24 is recruiting a personable Guest Relations Manager for a luxury hotel brand. This fully remote role acts as the primary point of contact for discerning guests, coordinating with on-site teams to ensure seamless service from pre-arrival to post-departure.

The ideal candidate has at least four years in guest relations, outstanding communication, and strong organizational skills. You will work independently in a remote setting with flexible hours, earning competitive pay and