IT Manager

Super.com; Toronto; Hybrid; CAD 103,000 - 136,000; Full time

Benefits offered by this job

Unlimited PTO

Weekly UberEats credits

Generous parental leave

Wellness budgets

Job summary

A leading tech company in Toronto is seeking an IT Manager to oversee its Enterprise IT service team. This role combines technical leadership with strategic planning, focusing on enhancing IT efficiency and delivering superior employee experiences. The ideal candidate will have 5+ years in IT and a proven record in leadership, ensuring compliance with security standards and driving continuous improvement.

Qualifications

• 5–7+ years of progressive IT experience, including 2–3+ in a leadership role.
• Proven ability to evaluate and implement enterprise technology solutions.
• Strong understanding of IT service management frameworks (ITIL, ITSM).

Responsibilities

• Oversee the digital workplace environment and device management.
• Manage and mentor the IT support team.
• Establish and monitor key performance indicators for incident resolution.
• Drive continuous improvement initiatives in service quality.

Skills

IT service management frameworks

Solution-focused mindset

Excellent communication skills

Education

Bachelor's degree in Information Technology or related field

Job description

Join to apply for the IT Manager role at Super.com

This range is provided by Super.com. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$103,000.00/yr - CA$136,000.00/yr

We started Super.com to help maximize lives – both the lives of our customers and the lives of our team – so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized.

We are more than a fast‑paced, high‑growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are.

About The Role

We are seeking an IT Manager to lead Super.com’s Enterprise IT service team, overseeing global IT support, infrastructure, device management, and service delivery. This role blends hands‑on technical leadership with strategic execution to scale systems, drive automation, and deliver an exceptional employee experience while maintaining a strong security posture. The ideal candidate is a people‑first leader who thrives in fast‑paced environments, balances operational excellence with innovation, and consistently drives measurable improvements in IT efficiency and reliability.

What you’ll be working on

• Oversee the digital workplace environment, including device management, identity services, communication platforms, and cloud‑based collaboration tools
• Manage and mentor the IT support team, including performance reviews, coaching, and professional development
• Establish and monitor key performance indicators (KPIs) for incident resolution, response times, and customer satisfaction
• Implement IT support policies, procedures, and best practices
• Manage vendor relationships and evaluate third‑party service providers
• Drive continuous improvement initiatives to enhance service quality and operational efficiency
• Review and approve escalated technical issues requiring management intervention
• Ensure compliance with information security policies, data protection regulations, and industry standards
• Present regular reports on IT operations, project status, and strategic initiatives

What we’re looking for

• 5–7+ years of progressive IT experience, including 2–3+ years in a leadership role
• A solution‑focused mindset with excellent communication skills
• Proven ability to evaluate, recommend, and implement enterprise technology solutions aligned with business objectives
• Strong understanding of IT service management frameworks (ITIL, ITSM) and related best practices
• Bachelor’s degree in Information Technology, Computer Science, or a related field

Benefits & Perks

• Remote‑First Flexibility: Work from anywhere in the world and choose the hours that suit you best.
• Time to Recharge: Unlimited PTO, company‑wide recharge days, and annual team offsites.
• Everyday Perks: Weekly UberEats credits and travel discounts on Super.com.
• Family‑Friendly Benefits: Generous parental leave and a flexible return‑to‑work plan.
• Comprehensive Compensation: Competitive salary, equity options, and top‑tier benefits starting on day one.
• Investing in You: Wellness budgets, personal development funds, and team‑level learning resources.

Canada

Tier 1: $108,000 - $136,000 CAD – Greater Toronto Area (City of Toronto, York Region, Durham Region, Peel Region, Halton Region)

Tier 2: $103,000 - $130,000 CAD – All other Regions and Municipalities

Super.com uses artificial intelligence (AI) technologies to support certain aspects of the recruitment process, such as initial application screening (i.e. work authorization) and technical assessments. These tools are designed to improve the efficiency, consistency, and fairness of candidate evaluations. All other assessments and final hiring decisions are conducted with human involvement. Candidates may request a human review of any AI‑assisted outcome by contacting [e-mail].

Super.com is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.