Remote-First Post-Install Solutions Engineer (Canada)

Elastic Energy, Inc.; Canada; Remote; CAD 75,000 - 105,000; Full time

Job summary

Elastic Energy, Inc. is seeking a remote-first Operations & Field specialist to support customers after installation. You will onboard new sites, monitor health, diagnose issues across hardware, connectivity and software, and explain solutions in plain language.

You will push fixes upstream so future customers avoid the same problems. You will work closely with engineering, field operations and installer partners to ensure smooth outcomes and proactive issue detection.

Qualifications

• Experience in technical customer success, solutions engineering, or support for hardware and software products.
• Ability to read logs, diagnose issues and work with engineers.
• Clear, patient communication with non-experts.
• Ownership of the customer result from first call to fix.

Responsibilities

• Onboard new sites and post-install support.
• Troubleshoot across hardware, connectivity and software.
• Site health monitoring, reaching out before customers notice a problem.
• Customer feedback into engineering and product.

Skills

Tech CS

Job description

Elastic Energy, Inc. is seeking a remote-first Operations & Field specialist to support customers after installation. You will onboard new sites, monitor health, diagnose issues across hardware, connectivity and software, and explain solutions in plain language.

You will push fixes upstream so future customers avoid the same problems. You will work closely with engineering, field operations and installer partners to ensure smooth outcomes and proactive issue detection.