Field Application Engineer - Canada

Hoymiles; Canada; Hybrid; CAD 65,000 - 90,000; Full time

Job summary

Hoymiles is seeking a Technical Support Engineer to serve Canada, covering residential and commercial/industrial energy storage systems. You will collaborate with Sales, Distributors, EPCs, and installers to capture requirements and deliver ESS solutions.

Responsibilities include system design, SLDs, BOMs, and both remote and on-site support, ensuring CSA compliance and successful interconnections. You will also train customers and partners, work with Product and R&D teams, and travel within

Qualifications

• 3+ years of experience in technical support, application engineering, system engineering, or field service within solar PV, ESS, inverter, or power electronics industries.
• Knowledge of residential and C&I solar-plus-storage systems and related installation practices.
• Ability to understand electrical drawings, SLDs, system layouts, and technical documents.

Responsibilities

• Provide technical support for residential and C&I energy storage systems in Canada, including pre-sales solution support and post-sales service.
• Work with sales teams, distributors, EPCs, and installers to understand customer requirements and provide ESS solutions.
• Support system design, including system configuration, layouts, SLDs, BOMs, and basic technical analysis.
• Provide remote and on-site support for installation, commissioning, troubleshooting, and technical issue resolution.
• Ensure technical solutions comply with Canadian electrical standards, CSA requirements, and utility interconnection regulations.
• Deliver product training and technical presentations to customers, distributors, and installation partners.
• Collaborate with internal Product, R&D, and Service teams to improve customer experience and resolve technical issues.

Skills

Technical support

Troubleshooting

Customer-facing

Electrical drawings

Communication

Job description

• Provide technical support for residential and C&I energy storage systems in Canada, including pre-sales solution support and post-sales service.
• Work closely with sales teams, distributors, EPCs, and installers to understand customer requirements and provide ESS solutions.
• Support system design, including system configuration, layouts, single-line diagrams (SLD), BOMs, and basic technical analysis.
• Provide remote and on-site support for installation, commissioning, troubleshooting, and technical issue resolution.
• Ensure technical solutions comply with Canadian electrical standards, CSA requirements, and utility interconnection regulations.
• Deliver product training and technical presentations to customers, distributors, and installation partners.
• Collaborate with internal Product, R&D, and Service teams to improve customer experience and resolve technical issues.

Requirements

• 3+ years of experience in technical support, application engineering, system engineering, or field service within solar PV, ESS, inverter, or power electronics industries.
• Knowledge of residential and C&I solar-plus-storage systems and related installation practices.
• Ability to understand electrical drawings, SLDs, system layouts, and technical documents.
• Strong troubleshooting, communication, and customer-facing skills.
• Experience working with distributors, EPCs, installers, or renewable energy partners.
• Familiarity with Canadian electrical standards and grid connection requirements is preferred.
• Fluent in English; French is a plus.
• Willingness to travel within Canada as required.