Forward Deployed Engineer

Elastic Energy, Inc.; Canada; Remote; CAD 75,000 - 105,000; Full time

Job summary

Elastic Energy, Inc. is seeking a remote-first Operations & Field specialist to support customers after installation. You will onboard new sites, monitor health, diagnose issues across hardware, connectivity and software, and explain solutions in plain language.

You will push fixes upstream so future customers avoid the same problems. You will work closely with engineering, field operations and installer partners to ensure smooth outcomes and proactive issue detection.

Qualifications

• Experience in technical customer success, solutions engineering, or support for hardware and software products.
• Ability to read logs, diagnose issues and work with engineers.
• Clear, patient communication with non-experts.
• Ownership of the customer result from first call to fix.

Responsibilities

• Onboard new sites and post-install support.
• Troubleshoot across hardware, connectivity and software.
• Site health monitoring, reaching out before customers notice a problem.
• Customer feedback into engineering and product.

Skills

Tech CS

Job description

Operations & field · Full-time · Remote-first · Canada only

Forward-deployed engineering, post-install support & customer outcomes

About the role

After installation, a customer needs to understand what the system is doing and trust it. You will make that happen. You will onboard new sites, watch site health, diagnose problems across hardware, connectivity and software, and explain the answer in plain words. Then you will push the fix upstream so the next customer never sees the problem. You will work close to the customer and close to the code.

What you'll own

• Onboarding and post-install support
• Troubleshooting across hardware, connectivity and software
• Site-health monitoring, and reaching out before customers notice a problem
• Customer feedback into engineering and product

What you'll bring

• Experience in technical customer success, solutions engineering, or support for hardware and software products
• Comfort reading logs, diagnosing issues and working with engineers
• Clear, patient communication with non-experts
• Ownership of the customer result, from first call to fix

Nice to have

• Experience with connected hardware, networking or home energy systems
• Experience supporting homeowners, installers or utilities

What success looks like in the first 6 months

• New sites get up and running faster
• Problems are diagnosed faster and reach engineering with clear evidence
• We catch more problems before customers report them

Who you'll work with

You will work with engineering, field operations and our installer partners.

Compensation

Canada: C$75,000 - C$105,000

Meaningful equity tied to performance and milestones