Remote ERP Support Specialist — Excel Add-In & AI Tools

Velixo

Quebec

Remote

CAD 60,000 - 90,000

Full time

4 days ago

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Job summary

Velixo is seeking an Application Support Specialist with ERP systems experience to support our ERP Financial analysis product, an Excel add-in that connects with Acumatica and Sage Intacct. The ideal candidate will have a strong background in technical support, a deep understanding of ERP systems, and experience in financial analysis and reporting.

They will also be comfortable working with AI tooling, including how AI assistants connect to business systems through MCP servers, how AI skills are

Qualifications

Bachelor's degree or higher in IT/CS/Finance/Accounting or related field.
Minimum of 2 years of technical support experience, with ERP focus.
Experience with ERP systems and financial analysis.
Experience creating AI skills or prompts and troubleshooting AI tooling.

Responsibilities

Provide technical support for our ERP Financial analysis Excel add-in product.
Troubleshoot and resolve issues related to the product and its integration with Acumatica and Sage Intacct.
Assist customers with reporting analysis and queries, ensuring accurate and efficient use of the product.
Support customers and internal teams using AI assistants with Velixo and their ERP data, including MCP server setup.
Troubleshoot AI tooling issues such as connector failures, skills that don’t trigger, and inaccurate outputs.
Build and refine AI skills that streamline repeatable support workflows.
Understanding of SDLC and software support processes.
Stay current on Velixo, Acumatica, Sage Intacct and relevant AI tooling to provide expert support.