Remote-Eligible IT Support Center Specialist

Render-Up; Toronto; On-site; CAD 30,000 - 60,000; Full time

Job summary

A technology support firm in Toronto is seeking a dedicated IT Support Specialist to ensure smooth operations and exceptional customer service. The ideal candidate possesses strong troubleshooting skills across various operating systems and solid experience with ticketing systems. This position offers competitive hourly pay, with additional benefits including health care and paid time off, and requires in-person attendance.

Benefits

Company events

Dental care

Extended health care

Paid time off

Vision care

Option to work from home

Qualifications

• Demonstrated experience in IT support or help desk positions.
• Solid grasp of computer hardware and software troubleshooting.
• Familiarity with VPNs, firewalls, LANs, and networking concepts.

Responsibilities

• Respond promptly to user inquiries through multiple channels.
• Troubleshoot and resolve desktop support and software application issues.
• Assist with network connectivity and firewall configurations.

Skills

IT support experience

Hardware and software troubleshooting

VPNs and network concepts

Ticketing systems experience

Strong communication skills

Customer service standards

Tools

ServiceNow

Jira

BMC Remedy

Job description

A technology support firm in Toronto is seeking a dedicated IT Support Specialist to ensure smooth operations and exceptional customer service. The ideal candidate possesses strong troubleshooting skills across various operating systems and solid experience with ticketing systems. This position offers competitive hourly pay, with additional benefits including health care and paid time off, and requires in-person attendance.