Remote Director, Customer Success (Executive Partnerships)

SuiteSpot Inc.; Toronto; On-site; CAD 211,000 - 295,000; Full time

Job summary

SuiteSpot Inc. seeks a Director, Customer Success to lead and scale a high-performing CS organization. You will shape strategy, mentor a team of Customer Success Managers, and act as an executive partner to critical accounts, driving retention and long-term value.

This role is fully remote in Canada or the United States with ET-aligned hours. You will design end-to-end customer journeys, define health KPIs, and partner cross-functionally to influence roadmaps, adoption, and revenue growth.

Qualifications

• 3+ years of direct people management in SaaS CS or AM teams.
• 7+ years total experience in Customer Success/Account Management.
• Proven track record owning CS programs, frameworks, and core metrics (NRR, Churn, CSAT, NPS).
• Outstanding presentation and communication skills with ability to engage with C-suite stakeholders.
• Data-driven, strategic mindset with proficiency in CS management platforms.

Responsibilities

• Lead and scale the Customer Success team, hire, onboard, mentor CSMs.
• Define KPIs and drive customer retention and time-to-value.
• Architect CS program and lifecycle from onboarding to renewal and expansion.
• Monitor health metrics and drive data-driven improvements.
• Collaborate with Product, Support, Sales, and Leadership on strategy.
• Manage strategic accounts and maximize long-term value for SuiteSpot's key clients.

Skills

Leadership

Domain experience

Program building

Executive presence

Strategic & analytical

Job description

SuiteSpot Inc. seeks a Director, Customer Success to lead and scale a high-performing CS organization. You will shape strategy, mentor a team of Customer Success Managers, and act as an executive partner to critical accounts, driving retention and long-term value.

This role is fully remote in Canada or the United States with ET-aligned hours. You will design end-to-end customer journeys, define health KPIs, and partner cross-functionally to influence roadmaps, adoption, and revenue growth.