Remote Customer Service Representative (British Columbia)

MCI, LC; British Columbia; Remote; CAD 35,000 - 45,000; Full time

Job summary

A rapidly growing company is seeking entry-level call center representatives to support customer service and sales projects. Responsibilities include assisting customers, troubleshooting issues, and identifying sales opportunities. Competitive pay and benefits are offered, along with training.

Benefits

Medical benefits

Dental benefits

Vision benefits

Paid time off

Holidays

Casual dress

Qualifications

• Must be 18+ years old.
• Strong communication skills.
• Typing speed of 20+ WPM.

Responsibilities

• Assist customers by understanding their needs.
• Identify sales opportunities and apply sales skills.
• Achieve first call resolution through problem-solving.

Skills

Communication

Problem Solving

Customer Service Orientation

Interpersonal Skills

Conflict Resolution

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows

Job description

Looking for opportunities to work for a rapidly growing company? We are seeking call center representatives to support inbound and outbound customer service and sales projects for various clients. In this role, you will handle inquiries, troubleshoot basic technical issues, and provide quality service to customers.

We offer a variety of project openings with schedules that vary by site and program, ensuring options for everyone. This is an entry-level position with paid on-the-job training. Prior contact center experience is not required, but experience in customer service, tech support, inside sales, or back-office support is a plus.

Position Responsibilities

• Assist customers by understanding their needs and resolving issues
• Use systems and technology for account management
• Identify sales opportunities and apply sales skills
• Explain products and processes to customers
• Escalate customer dissatisfaction appropriately
• Achieve first call resolution through problem-solving

Candidate Qualifications

We encourage positive, motivated, and confident applicants to apply. Ideal candidates are energetic and dedicated.

• Must be 18+ years old
• High school diploma or equivalent
• Strong communication skills
• Typing speed of 20+ WPM
• Basic knowledge of Microsoft Office and Windows
• Reliable with good attendance
• Ability to troubleshoot and follow up on issues
• Conflict resolution and problem-solving skills
• Customer service orientation
• Ability to multitask and adapt in a fast-paced environment
• Strong interpersonal skills

Conditions of Employment

• Authorized to work in the country
• Willing to undergo background/security checks and drug screening

Compensation and Benefits

We offer competitive pay, regular reviews, incentives, paid time off, holidays, and training. Benefits include medical, dental, vision, casual dress, and contests with prizes. After 90 days, full-time employees are eligible for benefits, including a MEC medical plan after 30 days.

Physical Requirements

This is largely a sedentary role requiring long periods of sitting and using office equipment. Occasional movement and lifting up to 40 pounds may be required.

Additional Policies

We provide reasonable accommodations for disabilities and promote diversity and equality in the workplace. We adhere to all applicable laws regarding nondiscrimination and equal opportunity.

About MCI

MCI is a leading provider of business process outsourcing, contact center, and IT services, recognized for rapid growth and industry leadership. We operate multiple facilities across North America and beyond, employing over 10,000 professionals.

Disclaimer

This job description is a general overview and not exhaustive. Duties may change, and employment can be terminated at any time by either party.

COVID-19 Measures

We have implemented health and safety protocols including social distancing, sanitation, temperature checks, and mask requirements to ensure a safe working environment.