CLK 12R - Customer Service Representative

Government of British Columbia; Bella Coola; On-site; CAD 40,000 - 60,000; Full time

Job summary

Join a forward-thinking government team as a Customer Service Representative, where your commitment to service excellence will shine. In this engaging role, you will provide vital support to residents and businesses, ensuring their needs are met efficiently and effectively. Your expertise in customer service and digital applications will be key as you navigate a variety of inquiries in a fast-paced environment. This position not only offers a chance to make a real difference in the community but also provides the opportunity to work in a beautiful location rich in culture and history. If you are passionate about helping others and thrive in dynamic settings, this is the perfect opportunity for you.

Qualifications

• Grade 12 graduation or equivalent required.
• Experience in customer service and data entry is essential.

Responsibilities

• Provide excellent customer service via in-person, phone, and digital channels.
• Perform clerical tasks including data entry and application reviews.

Skills

Customer Service

Conflict Resolution

Data Entry

Digital Applications

Communication Skills

Education

Grade 12 Graduation or Equivalent

Tools

MS Word

Outlook

Excel

Job description

The Team
Service BC is the government’s primary provider of services to residents and businesses in B.C. The division focuses on designing and delivering accessible, responsive, and cost-effective services, facilitating interactions between the public and government. It operates a network of 65 in-person offices and the Provincial Contact Center, offering approximately 300 government services across over 40 partner ministries and agencies. Our team’s commitment to service excellence has resulted in high satisfaction rates among people and businesses. Our vision within Service BC is to deliver innovation, value, and service excellence, aspiring to become a best-in-class public service organization.

The Role
The Service BC Customer Service Representative (CSR) maintains a positive, empathetic, and professional attitude when providing service and answering inquiries. The role requires assessing people's needs to deliver excellent customer service efficiently.

The CSR provides services in person, by phone, and through digital channels. Responsibilities include clerical and administrative support such as data entry, reviewing applications for completeness, handling payments, and providing solutions within government guidelines to a diverse clientele.

Qualifications: Education and Experience Requirements

• Grade 12 graduation or equivalent (e.g., BC Adult Graduation Diploma, GED).
• Experience providing inclusive customer service to diverse clients.
• Experience delivering service in high-volume, fast-paced environments via in-person, virtual, and telephone interactions.
• Experience using digital applications/databases for searching and recording information.
• Experience with word processing, data entry, and applications like MS Word, Outlook, and Excel.

Preference may be given to applicants with additional experience in the above areas, conflict resolution, serving clients with mental health or substance use concerns, maintaining records, delivering services in regulated environments, or handling financial transactions.

Please refer to the Job Profile for the full list of willingness/proviso requirements.

For questions regarding this position, contact [e-mail].

About this Position:
There is currently one (1) permanent full-time opportunity in Bella Coola. The position requires on-site work. An eligibility list may be created for future vacancies. A Criminal Record Check is required. Employees must be based in BC at the time of employment.

Bella Coola is near Tweedsmuir Park, serving as a gateway to the Great Bear Rainforest. It is a hub for remote communities, ideal for outdoor activities, and rich in First Nations history.

Working for the BC Public Service:
The BC Public Service values diversity and strives to create an inclusive workplace. Reasonable accommodations are available during the hiring process. Indigenous applicants can access personalized guidance through the Indigenous Applicant Advisory Service.

How to Apply:
Applicants must demonstrate their qualifications via resume and a comprehensive questionnaire. Cover letters are not accepted. The questionnaire takes approximately 60 minutes to complete. For more information, visit the MyHR page and join a Career Conversation. Applications close at 11:00 pm Pacific Time on the deadline date. Technical assistance is available through the MyHR page.