Customer Service Representative

Ridall Pest Control; Burnaby; On-site; CAD 40,000 - 45,000; Full time

Job summary

Ridall Pest Control is seeking a dedicated Customer Service Representative to manage client communications, schedule services, and support daily operations. This full-time position offers a competitive salary, benefits, and opportunities for career growth in a friendly work environment.

Benefits

Extended health benefits

Dental benefits

Vision benefits

Casual dress code

Flexible work environment

Opportunities for career growth

Qualifications

• Experience with CRM software preferred but not essential.
• Fluent comprehension in English, written and oral.

Responsibilities

• Manage and organize schedules for pest control services.
• Serve as the primary point of contact for clients via phone or email.
• Assist with sales inquiries and convert one-time requests into contracts.

Skills

Communication

Customer Service

CRM Software

Microsoft Office

Education

Secondary school diploma

Tools

PestPac

Job description

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Ridall Pest Control, a trusted name in structural pest management for over 30 years, is seeking a dedicated Customer Service Representative to join our friendly and enthusiastic team. We specialize in providing integrated pest management solutions to residential and commercial clients throughout the Lower Mainland.

Position Overview

As a Customer Service Representative, you will be the first point of contact for our clients, playing a crucial role in scheduling services, managing client accounts, and ensuring seamless communication between our office staff, clients and service technicians. Your contributions will be essential in supporting daily operations and helping deliver excellent service to our clients.

Key Responsibilities:

• Manage and organize schedules for pest control services, ensuring timely and efficient appointment bookings.
• Utilize CRM software (PestPac) to maintain and update client records, track service history, and assist with customer inquiries.
• Serve as the primary point of contact for clients via phone or email, addressing questions, providing quotes, and coordinating service visits.
• Assist with sales inquiries, provide follow-up on leads, and help convert one-time service requests into ongoing contracts.
• Ensure that all service scheduling and documentation align with company policies and industry standards for safety and compliance.
• Support service technicians by coordinating schedules and resolving any scheduling conflicts.
• Provide general administrative support as needed to maintain smooth day-to-day operations.

Qualifications:

• Experience with CRM software (PestPac preferred) for scheduling, reporting, and customer management is helpful, but not essential.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Strong verbal and written communication skills, with the ability to engage with clients and resolve concerns effectively.
• Comfortable with upselling services and converting leads into long-term, recurring business.
• Secondary school diploma (preferred).
• Fluent comprehension in English, written and oral.
• Ability to commute to Burnaby, BC (required).

What We Offer:

• Competitive salary ranging from $40,000 to $45,000 per year, plus commission opportunities.
• Extended health, dental, and vision benefits.
• Casual dress code and a flexible work environment.
• Opportunities for career growth and professional development.
• Full-time, permanent position with a Monday to Friday schedule.

How to Apply

If you're passionate about providing top-notch customer service and want to be part of a reputable company with decades of experience, we'd love to hear from you. Please submit your resume and a brief cover letter outlining your qualifications and interest in the role to [e-mail] (Karlissa Hughes).

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Consumer Services

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