Remote Customer Journey Architect

Placements24; Kimberley; Híbrido; CAD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote work

Health, dental, vision

Professional development budget

Collaborative culture

Descripción de la vacante

Placements24 is seeking a Customer Experience Specialist to join a fully remote team in Canada. You will analyze feedback, identify improvement opportunities, and implement strategies to elevate our service standards across the customer journey.

You will collaborate with cross‑functional teams, communicate insights to stakeholders, and build strong customer relationships while documenting FAQs and support guides for scalable success.

Formación

• Experience in customer experience or customer service management.
• Strong analytical skills to interpret customer data.
• Excellent written and verbal communication.
• Experience with CRM and feedback tools is required.

Responsabilidades

• Monitor and analyze customer feedback from multiple channels.
• Develop strategies to improve customer satisfaction and loyalty.
• Collaborate with cross-functional teams to address pain points.
• Create and maintain customer-facing FAQs and guides.
• Advocate for customers and share insights with stakeholders.
• Identify opportunities to personalize interactions and relationships.

Conocimientos

Customer experience

Customer service management

Analytical skills

Written communication

Verbal communication

Herramientas

CRM systems

Feedback tools

Descripción del empleo

Placements24 is seeking a Customer Experience Specialist to join a fully remote team in Canada. You will analyze feedback, identify improvement opportunities, and implement strategies to elevate our service standards across the customer journey.

You will collaborate with cross‑functional teams, communicate insights to stakeholders, and build strong customer relationships while documenting FAQs and support guides for scalable success.