Remote Customer Journey Mapping Specialist – Insurance

Recruit Action inc.; Markham; Hybrid; CAD 68,880 - 74,390; Full time

Job summary

A recruitment agency based in Markham is seeking a Customer Experience & Journey Mapping Specialist for a strategic contract role. This position focuses on improving customer experience through journey mapping and requires expertise in stakeholder engagement and CX analytics. The role offers a full-time 6-month contract with the possibility of extension or conversion. Remote or hybrid working arrangements are available.

Qualifications

• 3+ years of experience in customer and/or user journey mapping.
• Experience in the insurance industry is an asset.
• Proven ability to analyze customer experience data and extract actionable insights.

Responsibilities

• Contribute to customer journey management practices.
• Liaise with departments to build customer journey value.
• Create journey maps for various customer segments.

Skills

Customer journey mapping

Stakeholder engagement

CX analytics

Data analysis

Presentation skills

Tools

TheyDo

Job description

A recruitment agency based in Markham is seeking a Customer Experience & Journey Mapping Specialist for a strategic contract role. This position focuses on improving customer experience through journey mapping and requires expertise in stakeholder engagement and CX analytics. The role offers a full-time 6-month contract with the possibility of extension or conversion. Remote or hybrid working arrangements are available.