Remote Credit Card Support Specialist

NTT DATA, Inc.; Brandon; Hybrid; CAD 26,000 - 29,000; Full time

Benefits offered by this job

Equipment provided

Virtual paid training

Comprehensive benefits package

RRSP program options

Disability options

Rewards and Recognition

Internal career advancement

Job summary

NTT DATA, Inc. in Canada seeks a Customer Service Representative to support credit card customers from home. You will handle inquiries, promote services, and resolve issues across multiple provinces.

The role requires excellent English, and French is an asset; prior sales or financial services experience is beneficial. Full-time, remote with shift availability including evenings and weekends. Competitive hourly pay and a comprehensive benefits package accompany internal growth opportunities

Qualifications

• Excellent communication skills in English (French considered an asset).
• Previous sales experience considered an asset.
• Demonstrated analytical and problem-solving skills.
• Proficient in Microsoft Suite Applications
• Positive attitude and demonstrated ability to get along with others.
• Professional telephone manner and literacy required.
• Minimum of 3 months Customer Service experience
• Credit/debit card processing and financial institution operations experience preferred.
• Ability to offer products and services that align with customer profile and needs.
• Align with the credit union philosophy of “people helping people” and the company’s core values: People Matter, Collaborate for Results, Ownership Perspective and Embrace Change.
• Available for all required shifts, including evenings and weekends.

Responsibilities

• Manage incoming phone inquiries and requests from cardholders and financial institution partners which include, but not limited to general inquiries, secure code, website support, points/rewards programs, card applications, sales, escalations, retention, activations, balance inquiry.
• Responsible for introducing and promoting new services in a business development capacity.
• Maintaining timely problem resolution and high levels of customer satisfaction.
• Validating customer information, and requests. Identify the customer’s needs through customer contact.
• Analyze information presented by the caller to process next step according to the nature of the inquiry.
• Remain current on program information and business initiatives, as well as corporate products and processes.
• Identify and resolve complaints while influencing the situation to achieve a mutually satisfactory solution ensuring the escalation process is followed as necessary.
• Accurately complete appropriate documentation for required transactions.
• End call by completing necessary actions to fulfill customer requests.
• Other duties as required.
• Maintain compliance with policies and security.

Skills

Customer Service

English

Sales Experience

Microsoft Office

Phone Etiquette

Bilingual French

Job description

NTT DATA, Inc. in Canada seeks a Customer Service Representative to support credit card customers from home. You will handle inquiries, promote services, and resolve issues across multiple provinces.

The role requires excellent English, and French is an asset; prior sales or financial services experience is beneficial. Full-time, remote with shift availability including evenings and weekends. Competitive hourly pay and a comprehensive benefits package accompany internal growth opportunities