Remote Credit Card Client Advisor

Socket.dev; Halifax; On-site; CAD 42,000 - 62,000; Full time

Job summary

CIBC in Halifax seeks a Contact Centre Specialist II, Cards to be the first point of contact for clients with questions about their credit cards. You will handle inbound calls and refer to the right teams to resolve issues while delivering trusted guidance.

You will build strong client relationships, demonstrate empathy and problem solving, and work with internal departments to offer banking options that support customers’ financial goals. This role supports remote work with on-site as needed.

Qualifications

• Experience handling client inquiries via phone and written communication.
• Ability to gather complete information, verify facts and summarize issues.
• Strong interpersonal skills and client-focused mindset.
• Adaptability to a fast-paced contact center environment.

Responsibilities

• Answer inbound calls from credit cards clients and troubleshoot questions.
• Identify client needs and proactively suggest banking solutions.
• Collaborate with internal teams to resolve problems and complete requests.
• Maintain knowledge of CIBC products and services to guide customers effectively.

Skills

Call Center

Client Service

Communication

Customer Experience

Outbound Calls

Work Collaboratively

Job description

CIBC in Halifax seeks a Contact Centre Specialist II, Cards to be the first point of contact for clients with questions about their credit cards. You will handle inbound calls and refer to the right teams to resolve issues while delivering trusted guidance.

You will build strong client relationships, demonstrate empathy and problem solving, and work with internal departments to offer banking options that support customers’ financial goals. This role supports remote work with on-site as needed.