Remote Banking Support Specialist

CIBC; Montreal (administrative region); Hybrid; CAD 38,000 - 52,000; Full time

Job summary

CIBC is hiring a Customer Service Contact Centre Representative in Montreal to be the first point of contact for clients, resolving questions and requests related to banking needs while deepening relationships and guiding clients to the right products for their financial success.

This role offers flexibility to work remotely with on-site requirements occasionally; start date is November 30, 2026 and it is a full-time permanent position.

Qualifications

• Client-focused service and relationship-building skills.
• Ability to resolve banking inquiries and upsell where appropriate.
• Strong communication and problem-solving capabilities.

Responsibilities

• Be the first point of contact for clients calling with banking questions.
• Resolve issues and identify opportunities to match clients with products and solutions.
• Maintain high levels of client engagement and accurate documentation.

Skills

Accountability

Customer Engagement

Customer Experience (CX)

Problem Solving

Job description

CIBC is hiring a Customer Service Contact Centre Representative in Montreal to be the first point of contact for clients, resolving questions and requests related to banking needs while deepening relationships and guiding clients to the right products for their financial success.

This role offers flexibility to work remotely with on-site requirements occasionally; start date is November 30, 2026 and it is a full-time permanent position.